I want to erase former user's answering message and go back to message that comes with the phone from the factory.

Might not be erasing former messages and just recording new ones - Erase function may not be working. Try erasing all messages and see what happens.

To erase the currently playing message, press * 4
To erase all messages, see "Erasing all messages" on page 58 of the manual: Owners Manual User Guide for Panasonic Link2Cell Bluetooth Enabled Phone...

Enter the model of your VTech system into the box at http://www.vtechphones.com/support/general/manuals to download a copy of the manual.

Go to MENU>SETTINGS & TOOLS>6. Phone Settings>6. Security. Enter the security code, which is, by default, the last four digits of your phone number. Hit "OK." Select "5. Restore Phone." A message will come up stating "Permanently erases all contacts and user data. Resets phone settings to factory defaults. This phone will need to be reprogrammed. Press OK to continue." Press the OK button, enter your security code, and press OK again. A message will come up saying PHONE RESTORED," and the phone will shut off.

To erase a message while it is playing, press the ON/OFF ERASE button. The

answering system announces, "Message Erased" to confirm the message has been

erased.

To Erase All Messages: When the answering system isn't playing or recording messages, press and hold

the ERASE button until you hear the "Messages Erased" announcement. Release the

button after the announcement. This feature allows you to erase all old messages

but not new messages. If you do not have any messages, the answering system

announces, "Zero Messages."
User Manual: http://www.home-electronics.net/USER-GUIDES/29875_DOM_EN_AN_IB.pdf

You can permanently erase all user data stored on the phone, and reset settings to factory defaults by performing a Restore.
To perform a Phone Restore:

1. Tap Menu
2. Tap Settings
3. Tap Security
4. Enter your 4 digit unlock code. (Default 1234, 0000, or last 4 digits of your phone number)
   Tap Done
   
5. Tap Restore Phone
6. Tap Yes when prompted with the following message Permanently Erase All User Data & Reset Settings To Factory Defaults?

Note: You will have to dial *228 after the phone power cycles to re-program the phone.

Just spent a bit more time and resolved the issue by changing the number of rings before the answering machine comes on, thanks for your assistance.

Hello folks, I offer no guarantee on this but it worked for me.
1. record own greetings >menu>answering device> record greeting>then after recording own greetings press OK
2. Erase own greeting just recorded >menu>answe...device>erase messa...>erase greet...>Ok
3. Then try Menu> answering device>play greeting....voila. Prerecorded message plays.
Hope This helps.

Erase Messages
Single Messages
You can erase a message itself, leaving the Caller ID information.
• While the message is playing, press and release DELETE. The unit erases the current message and announces, "Message erased."
All Messages
You can also erase all the old messages only, leaving the new messages and Caller ID information.
While the unit is in ready-to-answer mode, press and hold DELETE until the unit announces, "Messages erased."
• New messages can not be erased in this way. To erase new messages, play them then press DELETE during play back.


Here is a link for the manual for your phone:
http://www.home-electronics.net/ge/pc/IB/29897GE1_IB.pdf

Good luck!

answering from hell?? is that the message stored ??

this seems like a corrupted phone software