Don't know what software you used but try looking up a program called Chirp on the internet and use it to progran the radio. The program gets updated a lot. It has worked well for a large group of us. Is the battery fully charged?
Make sure the speaker mic cable is fully in and NOT FAULTY,
Mine was but a replacement cable worked fine. Also make sure your
your computer recognises the connection properly. Check to which port the cable is connected .
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