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Re: My printer wont receive a fax?
Please have a look at hp's online support guide for faxing by clicking here.
If you are receiving an error message or having some particular problem, enter a description in the question or keywords section and access the excellent support solution troubleshooting at the same site.
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Followup the steps to setup the printer to send/receive fax.
Connect the phone line ( wire ) to Line 1 Ext at the back of printer port. The connection is from the Phone socket to printer.
Press the Auto-Answer button on the front panel of the printer to enable automatic fax receiving. If
your no. of rings on voice mail or Answering machine is 4, you need to
set 6 Rings to Answer on printer to receive the fax or else the printer
will start accepting all the voice mail calls.
Press the Setup button on printer front panel Scroll till you find Basic Fax settings Or Advanced Fax settings - Press OK Choose the option Rings to Answer - Press OK Set the No. of rings. - Press OK
Your printer is ready to send/receive Fax.
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Hi, If your issue is somewhat like this: When receiving a fax the line disconnects. No faxes or calls can be made until the fax being received is cancelled. Then, Try the following procedure:
Ensure that you have a two contact phone cable connected to line 1
socket of the printer and that the other end of the cable is connected
to the phone jack in the wall.
a partial reset on the printer. To do this first remove the power
supply from the back of the printer. With the power off press and hold
the # and 3 keys.
Plug the power back into the printer, keep holding the # and 3 keys till you see “
” displayed on the printer screen.
/* Style Definitions */
mso-padding-alt:0in 5.4pt 0in 5.4pt;
font-family:"Times New Roman";
Good Luck!!!! Let me know if there is anything more i can do for you if not and this solves the problem, please rate it. Thanks, JCE
If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.