The Code 10 error code is generated when Device Manager has insufficient
information or the error that is bubbled up by the device drivers is
not recognized by Device Manager. Additionally, this error may occur
when one of the drivers that the device needs does not start. If many
drivers are being used by a particular device, it can be difficult to
determine the one that failed.
The Code 10 error resembles the following:
This device cannot start. (Code 10)
The most common resolution is to update the drivers that are
associated with the failing device. To do this, follow these steps:
- In the device's Properties dialog box, click the Driver tab.
- Click Update Driver to start the Hardware Update Wizard.
- Follow the instructions to update the driver.
Note You may be prompted to provide the path of the
driver. Windows may have the driver built-in, or the driver files may
still be installed from the last time that you set up the device. If
you are asked for the driver and you do not have it, you can try to
download the latest driver from the hardware vendor's Web site.
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Typical Code 10 error issuesThe
Code 10 error pertains mainly to hardware and device driver issues or
to compatibility issues between hardware drivers and additional software
that is installed in Windows. Therefore, we recommend that you
troubleshoot these issues by focusing on device drivers, on device
configuration issues, and on hardware compatibility issues.
Incompatible, outdated, or corrupted device drivers
If you suspect that the Code 10 error is related to incompatible,
outdated, or corrupted device drivers, try the following troubleshooting
methods.
Method 1 Update the hardware's device driver through Windows Update. To access Windows Update, visit the following Microsoft Web site:
http://update.microsoft.com
Method 2 Update the device drivers from the vendor's Web site. Follow their installation or update instructions.
- If the device was preinstalled on the computer, visit the computer manufacturer's Web site.
- If the device was installed after the purchase of the computer, visit the device manufacturer's Web site.
- If the device was preinstalled on the computer, and the
computer manufacturer does not have an updated driver for the device,
visit the device manufacturer's Web site.
Note Make sure that the device drivers that are being installed are compatible with your current Windows version and platform.
Note
In reviewing customer feedback, many of the Code 10 error issues are
related to devices connected by using a USB port. As mentioned earlier,
make sure that you have the most current drivers installed for the
device together with any updates for Windows.
In the specific case of Windows XP, review the following article to
determine whether it applies to your situation:
925196
A computer that is running Windows XP cannot detect a USB flash drive, an Apple iPod, or an external hard disk drive
If you are running Windows XP and cannot install Windows XP Service Pack
3, review the following article to determine whether it applies to your
situation:
940514
USB devices do not work after you disconnect and then reconnect a USB hub from a computer that is running Windows XP
Device configuration issuesIf you suspect
that the Code 10 error is related to missing software updates and
service packs, try the following troubleshooting methods:
- Install the latest Windows service pack.
- Use Windows Update to install the latest updates for Windows. To do this, visit the following Microsoft Web site:
http://update.microsoft.com
-
Install the updates that are specific to the computer or to the device.
To do this, we recommend that you visit the computer manufacturer's Web
site or the device manufacturer's Web site.
Software and operating system updatesIf
you suspect that the Code 10 error is related to missing software
updates and service packs, try the following troubleshooting methods:
- Use Windows Update to install the latest updates for Windows. To do this, visit the following Microsoft Web site:
http://update.microsoft.com
For more information about how to obtain the latest Windows service
pack, click the following article numbers to view the articles in the
Microsoft Knowledge Base:
322389
How to obtain the latest Windows XP service pack
935791
How to obtain the latest Windows Vista service pack
889100
How to obtain the latest service pack for Windows Server 2003
968849
How to obtain the latest service pack for Windows Server 2008
- Install the updates that are specific to the computer or to the device.
To do this, we recommend that you visit the computer manufacturer's Web site or the device manufacturer's Web site.
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