HP Photosmart R927 Digital Camera Logo

Related Topics:

Question about HP Photosmart R927 Digital Camera

2 Answers

HELP! dropped camera, lens won't go back in, shutter won't close

So someone dropped my baby, my camera lol, and the lens won't go in. AT ALL. The shutter will not close either. When I press the ON button - the screen is blurred - i can hear the shutter trying to open - the sound for the start up goes a few seconds later - it turns off Please help. This camera cost a lot and I really need to have this sorted ASAP.

Posted by Anonymous on

  • 5 more comments 
  • Anonymous Feb 14, 2008

    I dropped my digital camera on the floor , while it was on , and now the lense wont go in and the .

    When I turn it on , it beeps about five times and tells me to turn it off and on again. HELP !

    How do I fix it ?

  • Anonymous Feb 27, 2008

    Yep, the only time I dropped my camera was in soft sand on the beach. It worked fine for a few weeks after that, and while I was in the middle of taking a series of pictures, it made the angry noise and turned off. Now I press the on button, it immediately makes the same noise, screen cannot focus, it makes the startup noise, and turns off. After conversations with HP they told me it's a hardware problem and they could send me a new camera for $230.00. I tried removing the battery/memory card/pressing the reset button to no avail. Guess I'm just out of luck, but I sure won't be buying another camera from HP!

  • trevortnt Mar 10, 2008

    my camera will not hold a charge i bought a new battery a week ago and it still won't hold a charge

  • Anonymous Mar 21, 2008

    i had the same issue. i took out the 5 screws at the bottom. near battery door. and 4 side screws for front of camara enclosure. removed the frontpart. be carefull the shutter button will come out. not a big deal. I found the cable that connects the camera lens to the camera body was popped up. i just reconnected and that was it.

  • tempestkc Aug 28, 2008

    posted by tempestkc on Aug. 27, 2008

    I have this problem now. Did not drop the camera...I baby this baby WAY too much for that to happen. I used the camera to do some indoor shots today and it worked just fine. After trying to recharge it, I tried to turn it back on, but the lens wasn't all the way retracted. When I turned it on, it just does the following...

    When I press the ON button
    - the screen is blurred
    - i can hear the shutter trying to open
    - the sound for the start up goes a few seconds later
    - it turns off

    I tried looking for a "popped-up" cable, but there isn't one to be seen. Is there another fix for this?

    Please send ideas/suggestions to my tech email ([email protected]), as I chech that FAR more often than this forum.

    Many thanks, in advance.

  • lovers girl Dec 30, 2008

    i dropped my camera and the lens is stuck when i turn on my camera
    the shutter is stuck close and when i turn it off the lens stays open

    how do i fix it ?

  • Anonymous Mar 19, 2009

    Same damn problem and i broke my friends camera and i'm spazzin out cause it wont fix . god damn god damn , O :


2 Answers


  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 3 Answers

I have a camsung L830 that had similar problems and and after I would turn it on, it would beep three times and turn off....but I somehow fixed the lens by turning the camera on and then either pushing/pulling on the part the stickes out and hopefully it might activate the mechanism and it'll go in...that's what happened with mine...the shutters still won't close though. But I'm happy I can use my camera now.

Posted on Jul 26, 2008



  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert that has over 500 points.

  • Expert
  • 274 Answers

It is extremely difficult for some one to repair these cameras themselves unless it's a minor repair. Very small and irreplaceable parts are inside. One of the lens pieces are most likely bent and where are you going to get one? This is a major repair...take it to a shop.

Posted on Sep 24, 2007


Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:


My canon powershot SD 1000 will take outdoor pictures but wont take any with low light and the flash won't work. I see that someone else asked the same question but I can see what advice was offered

A stuck shutter is another common failure mode for digital cameras. The symptoms of a stuck or "sticky" shutter are very similar to CCD image sensor failure. The camera may take black pictures (for shutter stuck closed), or the pictures may be very bright and overexposed, sometimes with lines, especially when taken outdoors (for shutter stuck open). To confirm a stuck shutter, put the camera in any mode other than "Auto", and turn the flash OFF (you don't want to blind yourself for the next step). Next look down the lens and take a picture. You should see a tiny flicker in the center of the lens as the shutter opens and closes. If no movement is seen, then you likely have a stuck shutter. If so, please see this link for further info and a simple fix that may help. Recommend trying the pencil tapping fix listed in the link. It worked on my SD1000 with the same problem.

When pressing the power button, the shutter opens, the lens comes out, the screen comes on for about 2 seconds. Then the screen turns off, the lens goes back in, but the shutter stays open. I let someone...

Look closely for sand particles that may be lodged around the gaps of the lens barrel. Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...
Unfortunately, many cameras that fall prey to this can only be corrected by professional repair. But, here are some things that you can do that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, they're worth a try.


Lines on screen and photos, too bright photos outside

Lines across your pictures or pictures too bright are due to the shutter not closing correctly or at all.
to check this- turn camera on, turn off flash, turn camera around and look into the lens. Adjust the zoom so that the shutter and internal lens comes up to the end of the lens and whatch as you take a picture. You should see the shutter close completely over the lens. If it doesn't move or does not close over completely then there is your problem.
If camera was dropped it could have jammed the shutter open or obstructed it in some way from closing completely.
camera will require repair/ service.
You may have some luck if you power up and down your camera numerous times before taking a picture. The action of the lens opening and closing may free the shutter.

Mamiya RZ 67 lens is stuck on body

This is likely because the shutter has not been cocked all the way. Return the lens to the fully locked position and advance the film with the lever all the way down to reset the shutter. If it still doesn't work, move the lever to M for multiple exposure, make sure the back is aligned and trip the shutter release. Then fully **** the shutter again by pressing the advance lever down fully and again until it is reset. Then try to remove the lens again.

Panasonic Lumix DMC-TZ3 shutter doesn't close all the way and gives message "please turn camera off then on again"

My camera got dropped into the dirt. The dirt grains are detrimental to the plastic mechanics of the lens system, they imbed themselves into the plastic and become like sand paper. I took my whole camera apart - something that I would not recommend but I was desparate. I don't think I can save my camera, it needs a new optics.

If the shutter has problems it is most likely that the thin aluminum casing at the front of the lens got bent and you may be able to bend it back with a thin screw driver, that you can manage to insert between the plastic casing of the shutter and the aluminum cover. Just where the aluminum casing ends at the front of the lens. But be careful, you may otherwise damage the aluminum and the looks of your camera. If you got dirt in there, you may want to manually (carefully) open the shutter when the camera is shut off, let it close, etc. while blowing air between the gaps of the shutter blades. You can buy a 'Cleaning Duster' spray bottle from Office Depot and use that. But be carefull to hold the bottle straight, don't tilt it or the liquid content will spray over your lens and you have to clean the oily residue with a solution of soap and water (I had to) and wet a paper tissue (use a Kleenex that is not impregnated with a lotion, on the back of the box it will tell you 'Not recommended for cleanig eyeglasses'.

Hope that helps.


If that doesn't work, then you may have to send the camera in for repair.

HELP! dropped camera, lens won't go back in, shutter won't close

$100 is hardly expensive, and at that cost it would be cheaper to replace it than have it repaired. In future, keep it on the neck strap.
Mar 15, 2017 • Cameras

HELP! dropped camera, lens won't go back in, shutter won't close

Tapp the lense GENTLY in the opposite direction of the misalignment

Will turn on, then beeps 3times & turn off in 5 seconds w/ the shutter still out

I had this same problem and it was driving me crazy. I looked the camera over carefully and noticed that the lens was a little crooked. I gently pulled the protruding lens piece a little and it popped into place. After that, the camera worked fine. I guess if the lens is jammed the camera won't turn on if the lens can't move. I hope this helps you.
Not finding what you are looking for?


Ask a Question

Usually answered in minutes!

Top HP Cameras Experts


Level 3 Expert

85241 Answers

Brad Brown

Level 3 Expert

19166 Answers


Level 3 Expert

1666 Answers

Are you a HP Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides