Question about Dynex DX-PD510
Our DVD Player will no longer player DVDs. It comes up with the error message saying "Wrong Disc". It does however play music discs. I also wonder if you know how long the warranty is for Dynex DVD portable players as it is not a year old.
I contacted Dynex via their website, I received a reply the next day will all sorts of "standard" things to do, clean the disk, make sure it is a disk for region 1, turn it on with the power supply plugged in, it may be moisture, leav it on for an hour with no disk etc. I had already tried all of these things including a 24 hour turn off, no joy, they didnt listen to the symptoms I had sent them. WHen I replied to them they said I needed to call their support line in the United States and they would assis me, I replied by email that a call from Aus to US would cost more than the unit if I had to wait in a queue and asked if we could please solve the problem by email, I have not had a reply and it is 5 days later. They acted like no one else has had the problem which of course is garbage, If I dont hear from them I will contact our Consumer Affairs people and make a complaint, they are still selling the DVD players in Australia, annoying isnt it?
Posted on Nov 17, 2007
Tips for a great answer:
Usually answered in minutes!
Step 2: Please assign your manual to a product: