My printer keeps telling me that the ink cartridges were empty... installed new ones and gave same message... now has moved on to saying reinstall that there is no cartridge in machine.... and yes, have been installed properly! :-) any help is appreciated... thanks
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Re: brothers 420 cn printer question
Unplug mfc from power! Take carts out. Wait three minutes then plug powercord in again. Power up mfc. Wait until machine demands carts. Set carts in. If aksed by machine answer display: Press 1 for YES (new cart) repeat until all carts are reinsert.
NEVER change carts when its displayed NEAR EMPTY! Only at EMPTY.
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When the printer says "install C" it is referring to the Cyan (blue) ink cartridge. If this is not a new cartridge, you might have to replace it. If this is a new cartridge, try following these steps.
1. Unplug the power cable. 2. Remove all 4 ink cartridges. 3. Close the ink cover 4. Plug the power back in. 5. Wait for the machine to warm up and tell you that the ink is empty. 6. Reinsert all 4 ink cartridges.
If you keep getting the same message you should try another cartridge. You can put the yellow cartridge in the blue spot to see if you get the same message. If you get the same message then the machine is broken. If you get a new message then the cyan cartridge needs to be changed.
I contacted the Brother site, the support function there. Pursuant to what I found there, I unplugged the printer for ten seconds and replugged. The message display then told me that cyan was empty, and that magenta was near empty.
I installed a new cartridge in place of the empty cyan, and that fixed it.
Alright so here is the issue. When you installed the new cartridge it should have asked you if this was a new cartridge or used and to press 1 or 2 depending on your answer. This tells the printer to reset the levels. Try taking all the cartridges out and turning the printer off/on with them still removed . Then reinstall them one by one answering the used or new question when asked. Also to take into consideration is that print cartridges have a use by date. If it is not used by the recommended date then it may read as a used cartridge or not at all. Verify this date on the packaging if still available. All else fails buy another cartridge.
near empty message is a reminder: plz buy a new cart (but do NOT change until EMPTY). You still can print.
the ink left in an empty cart keeps the system alive when some ink is neede for the automatic cleaning cycle. If you print until this cart is really empty air will get into the tubes and ph. That leads to faulty printings. brother had made sure that the amount of printable ink can be consumed. The rest is for service.