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What's the TV source? For most TVs, caption feature only works with signals on the antenna (RG-59/RG-6). That is over-the-air or cable without a set-top box.
For all other sources, you need to enable/disable the captions at the box (or a primary box, for some setups).
Some remotes will have a caption button. Otherwise, you'll have to search in the menus. On my IPTV set-top box, to access the closed captions control, I have to press Menu. After choosing the setup menu, I need to enter a code (from my service provider), then enter the Audio menu. Inside that sub-menu, I can access the Captions section. Years ago, I helped a neighbor with enabling closed captions on a secondary TV that was served by a satellite box in another room. The set-top box at the primary TV needed to be set that signal to Single Mode (show the same program on both TVs). This was done by pressing physical buttons on the box. Then enter menu system on that set-top box. Navigate to and select properties. The closed captions menu was inside this sub-menu. When the captions were enabled at the primary box in dual mode, the captions only displayed on the primary set.
When you turn it off are you going into the setup menu to do this?? if so after it comes back on and you go back to the menu and you see it..as "on" You will need to save your settings before you exit out of the menu
What's your source for the video? For video from a set-top box (Blu-ray. cable box, etc), you have to disable captioning at the source. The TV's CC control only work for OTA and unscrambled cable channels when the incoming signal goes to the RF (coaxial) ANT/Cable input. If this is your source, press the Menu button. Use the left/right arrow buttons navigate to the Preferences menu. Open this sub-menu (down arrow) and highlight the Base CC mode. Use the left/right arrows to change the current mode to Off. Press Enter and then press Exit to save and exit the menu.
The set-top box may not have an option to control the closed captions from the remote but accessed through the On-Screen Menu. On some satellite receivers that provide a signal to a primary and secondary TV. to enable or disable the captions on the second TV at the primary TV's set top box. Then both TVs will show the captions. On my IPTV box, I need to use a password from the service provider to access the Settings menu. The control for the Closed Captions are in the Hardware > Audio Settings menu.
I hope this helps. Please add a comment with the specifics about your devices/source. I can try to find the directions for disabling the captions for your source.
What is the TV source? For some sources (set top box), you may need to turn on the captions using the menus of the box.
Assuming you are using a source that gives captions that the TV can interpret, if you have the Proscan 26LA30Q remote, press the CC button to toggle through the caption options. Another route is to press Menu (either on the remote or the buttons on the side of the TV) then select the Feature submenu with the left/right arrows. Press Enter (menu when you use the buttons on the TV) then navigate to the Digital Closed Captions option. Here you can set the captions to on and adjust the size, style and color of the captions when they appear on-screen.
If you are using a universal remote, try the CC button. If it doesn't work, try another code for the Proscan TV on the remote. There are some codes that may not control all of the functions of the TV with the remote.
What I gather from your query is that you want a clear picture on TV screen with out any captions.
Press the button which shows hollow TV screen on your remote. It is on the top. By pressing it repetitive all the words display will go.
if the tv is not hd then the control is on your tv.
However if the comcast box is an hd box do the following;
Press cable, then power and then with 2 seconds press the red menu button to get the hidden hd user setup menu. You may have to hit the menu button multiple times to get the menu to stay up on the tv.
Next go down to closed captions which is probably enabled, and hit the left or right arrow key to change it to disabled.
Then press the power button twice to turn the box off and back on.
I handed the remote back to my visiting 4 yr old granddaughter and asked her if she could make the words go away.......she showed me the "language" button on the cable remote and told me she likes to see the words so she can "read" them. Ya'll need a new "expert"? she works cheap.....red suckers.
Closed caption wont turn off was solved by Bresnan tech. He told me the only way was to push the power button on my remote & then push the menu button right away & it would bring up a white screen & cc would be on it. I could't get it to work so I pushed the power button on my remote & the menu button on my motorola cable box & up came the screen & closed caption was on it. I disabled it & it took off the closed caption. Hope this helps
When a black box appears on the screen it means that your closed captions are on and set to TEXT. When the closed captions are set to CC1, it puts the words on the screen and when set to TEXT it puts a black box in the center of the screen. Go into the set's menu, navigate to the closed captions page and set the captions to OFF.