Wireless connection
The first step to try is to reboot both the router and the cable/DSL modem.
Turn off your computer, and unplug the router and the modem from the mains. Wait one full minute, then plug the modem back in. Wait until the lights stop blinking (until it indicates a steady connection). Once that is complete, plug the router back in, and wait until it also stops blinking. Once the router and modem are both back on, then turn your computer back on and check to see if you have a connection.
If that doesn't work, then take the router out of the picture -- plug a computer directly into the ethernet port on the modem. You should definitely have an Internet connection at that point. If it works, the problem is in the router. If it doesn't, you'll need to call Virgin Media's help desk for assistance.
×