Hi Kevin,
Thank you for your inquiry. I am sorry to hear about this issue with your DC25 brush bar. Assuming you have already
tried cleaning the brush of any obstructions, following the instructions below may
resolve the issue:
1)
Plug your machine into the power outlet
2)
Locate the grey brush bar button next to your power button
3)
With the machine turned off, press and hold the brush button down
for 10 seconds
4)
Release the grey brush button, step on the foot pedal to recline
the machine
5)
Press the power button to power on the machine
6)
Check to see if the brush rotates
If you have any additional questions or require further assistance, please contact our US Dyson Helpline toll-free at 1-(866) 693-9766 or our UK support colleagues at 0800 298 0298. Thank you very much for your time.
Official advice and support for Dyson technology
SOURCE: dc25 animal. front brush not working
Hi there,
Your DC25 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head is free of obstructions and removed any threads or hair from around the brushbar, you should be able to reset the machine. For assistance in doing this, please follow the steps shown in the video below.
Please note, it will not be necessary to remove the soleplate as suggested by Spizlarkie. The automatic shut-off feature protects the belt from breaking, and disassembling the cleaner head to this extent will void the machine's 5-year guarantee.
I hope this helps- if you'd like any further assistance or advice, please call our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US). You can also find information on using and maintaining your machine by visiting www.dyson.com and clicking 'Support'.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
Testimonial: "fantastic advice that worked a treat,thanks."
SOURCE: beater brush won't spin but belt is intact and ok.
For your beater brush to spin, you have to meet two conditions:
1) the vacuum cleaner has to be reclined (put your foot on the front and pull back on the handle).
2) The clutch actuator (the dial where you switch between BEAR FLOORS and CARPETS needs to be set to CARPETS).
If the brushbar/beater bar still doesn't spin after that, call the Dyson helpline, they will assist you. If you are saying that the brushbar isn't spinning because it is not picking up any dirt, you may have a loose internal hose, a blockage in the machine or the bristles on the brushbar are worn. Call the Dyson helpline for assistance.
SOURCE: My Dyson DC17 Animal brush roller makes noise when
Hi its Darran at Dyson.
You may find it useful to remove the soleplate from the base of the machine and make sure that the brush bar is fitted correctly.
Once this is done, make sure there are no hairs or threads wrapped around the brush barm, particularly
at the ends.
With the soleplate removed you can also ensure that the brush bar and housing are free of blockages.
Once checked, re-fit the soleplate and test the machine.
I hope that this information is useful to you. If you need any further help or advice, contact one of our Ask Dyson experts on 1866MYDYSON.
Kind regards
Darran
Dyson Customer Service
SOURCE: whistling noise on dc25 Animal
there may be a small cut in the tube or there is something stuck restricting the suction check all hoses
SOURCE: The carpet brush on my
Next to the power switch is another button, this switches the brushbar on and off. The brushbar can be turned off for hard floor surfaces so as not to scratch them
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