SanDisk Sansa e250 MP3 Player Logo
Posted on Sep 23, 2007
Answered by a Fixya Expert

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Can't download to mp3

Hi, I have a Sansa Rhapsody e250R. I can't seem to download any music from music subscription services. My computer's operating system is Windows Vista. Can you help?

1 Answer

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  • Master 626 Answers
  • Posted on Sep 23, 2007
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Joined: Sep 03, 2007
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Make sure the device is in Rhapsody or MTP mode. Otherwise, the licenses will not transfer. Best of Luck.

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Free Rhapsody downloads?

Yes you do. There is a way around the problem of having to maintain your subscription, but it gets expensive - if you buy an mp3 file from the Rhapsody Mp3 Store, it will give you the file in mp3 format, which will always work even after you let your subscription lapse. More expensive, but ultimately longer lasting.
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Trying to synch my SanDisk MP3 player to Rhapsody

This player is a little goofy. The normal method to synchronize is through Windows Media Player. But if you go for the Rhapsody subscription, you have to also sync the device through Rhapsody.

-Tha Mp3 Doctor
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Try going to "My Computer" find your device on the removable devices, right click and format.
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hey yeah i had the same problem with my sansa e250r. when mine does that i
1. turn it off
2. put the hold button on
3. hold down the rec. button
4. turn it back on
that will get you into recovery mode connect your data cable once you have hooked it up to your computer open my computer and you should see a 16mb drive there instead of your normal mp3.
once you see that open it up.
now go to http://www.sandisk.com/Retail/Default.aspx?CatID=1449 scroll down and click on download firmware link
once you have downloaded that file unzip it and copy the file that is inside to the 16mb drive that you opened up in my computer.

once you have done all the above,,
1. take the hold button off
2. disconnect the data cable
3. wait for it to reboot.
if the above dosent work you might wanna take it to the dealer.
hopefully this works for you as well as it did me. good luck
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My sansa e250

hey smart ones(sarcasm) why dont u just buy the Sansa e250v2

its pretty much the same thing, just without rhapsody, thats how me and my friends are, i bought the one with rhapsody features(Sansa e250R) so i can play the songs that i bought and get free music channels for it, where my friend on the other hand has the Sansa e250v2 without rhapsody, u can still use rhapsody but u cant get free music channels for it, or u could also download best buy music manager or rhapsody and set up a free 31-day account for it to stop saying that for a while, plus if u got ur Sansa e250R from Best Buy, they can replace it, or trade u the sansa that u have with the rhapsody-free one(without rhapsody)
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Error Message

You have to synchronize your Sansa to a computer that has a current subscription to Rhapsody, and you have to sync the Sansa to that same computer at least once every 30 days, or the Rhapsody songs will stop working. Use a different music service that is free, or convert all of the songs to Mp3 format to get around the problem. If you get a subscription to another music svc, then you must maintain a current subscription with whatever new svc you choose as well.
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Deleting music off of my sansa E250r!!HLP ME

If you originally used rhapsody (or began in Rhapsody mode) , you have to use rhapsody to remove the songs. If that doesn't work, you can manually open the music folder by enabling "hidden folders" under "tools" -> "folder options..." -> click the "view" tab -> scroll and check "show hidden files and folders". Then go to My Computer -> Sansa e250 -> "system" -> "music" -> then delete the songs. I don't know the effects of using this method, so use it at your own risk.

Btw, Real Player should do fine as well.
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Just view the folders with explorer and delete them, i've never had this problem, but im sure this will work

good luck
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Synchronize to continue your music subscription

sometimes you can download somthing that is not 100% great for your MP3. My suggestion is to erase everything and restart your MP3/reboot and start all over again. make sure that every so often once you download something you check to make sure you are not getting an error. hopefully it is not your motherboard. any other problems, let me know. thanks, Connie
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