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Posted on Apr 21, 2009
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ITouch connects to safari, but not youtube or app store

Well ive had my itouch since christmas, had absolutely no problems with it til now. today i went to school and connected to the wifi and safari worked fine but when i go to youtube it says "cannot connect to youtube" and when i try and download from the app store it says "cannot retrieve download information" i waited to get home so i could try it on my network, but still no luck. this is probably a temporary problem but it's kinda frustrating so if anyone could help i'd appreciate it.

  • Starfish Phoenix May 11, 2010

    I had the same problem with my iPhone, Try resetting it (Not restore)

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  • Posted on Apr 29, 2009
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It will happen from time to time....it will go away in probably a week or 2

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  • Posted on Sep 14, 2009
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iTouch connects to safari, but not youtube or app  - step_1.pngMake sure that Wi-Fi is marked "OFF" in
Settings -> Wi-Fi
Then find the VPN settings in
Settings -> General -> Network -> VPN -> Add VPN Configuration:

  • Select the L2TP tab/pane
  • Description: HotspotShield
  • Server: 208.184.6.100
  • Account: iqu2xs
  • RSA SecurID: OFF
  • Password: iqu2xs
  • Secret: password
  • Send all traffic: ONiTouch connects to safari, but not youtube or app - step_4.pngnow done. Save the settings and hit the "HOME" button to quit. Make sure to turn Wi-Fi back "ON".
    step_4.png To activate Hotspot Shield on your iPhone, the VPN setting needs to be turned on. From "HOME" menu, go to Settings and click the "On" tab for VPN. Your Status will change to "CONNECTED" and the VPN icon will appear on top in the iPhone Tray when complete. If you cannot connect to the VPN immediately, power down your iPhone, turn it back on, and turn the VPN to "ON".
    If you cannot connect to VPN immediately, power down your iPhone, turn it back on, and turn VPN to "ON" in "Settings".
    http://www.hotspotshield.com/clientless/iphone/
    or you can go to general>reset > reset network setting and wait until it reboots

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Downloading applications to ipod touch

Hi,   The easiest way to download to your iTouch is directly to your iTouch via the Apple Store. The Apple Store icon is already on your iTouch. Just make sure you are near an internet connection via Airport or Wi Fi. Click on "Download" on the selected app, and then wait a couple of seconds. Your iTouch will indicate when the download is done and the app is installed. You will see the new icon on your your screen page.
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  I hope that helps.   Shari Dyer
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Itouch internet connection problem

You might need to get a new version of safari for your itouch.
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Connections problems

I had that problem in the beginning with my iTouch.
Have you checked your IP address?
Try opening settings, then open Wi-Fi, then touch the blue circle with the arrow in it that's next to your Wi-Fi router's name.
Once you're looking at a screen with your network's name at the top and your iTouch's IP address in the middle, scroll to the bottom of the page and touch "Renew Lease", then confirm by doing it again on the popup.
Now, scroll back to the top of the page and wait a moment. You should see the IP address go blank and then a new number should appear.
Hopefully you're online, check by opening App Store or Safari.
If not...
Turn off your iTouch competely (hold the lock/power button until the "slide to power off" slider pops up, then slide it).
Next, turn off your Wi-Fi router and modem.
Wait 5 full minutes.
Turn on your modem, wait 2 full minutes.
Turn on your Wi-Fi router, wait 2 full minutes.
Turn on your iTouch.
If all that doesn't work, call Apple Care... 1.800.692.7753
If you have any questions, please feel free to call me.
Dan Crowley, iKnowApple.com 919.280.3101
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