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IS there gas? YES ok. So if you can get the pilot lit, but when you let up on the button it goes out. Few things to check. On some heaters the manf. install a safety switch to drop the pilot out if its not venting or if its over heating.
Unfortunately, Rinnai only sells repair parts through their authorized dealers. Contact the dealer you purchased it from. If you are not the original owner of the home/heater, you can go to Rinnai's website and search for a dealer near you. http://www.rinnai.us/direct-vent-wall-furnaces/
will either be the unitrol control box or the thermocouple, when you push down you are holding two magnets together and waiting for a small charge to be created from the probe in the flame , if this is not working you have no charge and the magnets won;t stick to allow the valve to open, change the thermo and see if that works first, its way cheaper than a new controler
Typically, an unvented heater or gas log cannot be converted, mostly for safety reasons and it is usually cost prohibitive. Some newer heaters come with both Natural Gas and Propane components and have to be set up one way or the either.
It would be better to sell your old heater and get one with the proper gas type.
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