On my replacement sansa c250, the computer lets me load files on the player only when I format, and thus lose everything that is there already. I can not view the files on the Sansa on my computer. Could computer be confusing my new player with the returned player as I do not know how to delete the previous Sansa? Neither the computer nor the player recognize my Micro Sd card that worked in the previous sansa and has 1gb of music installed I have removed the sd card but that did not help.The player will not sync except in format. I use wma 11
Open device manager under the Control Panel to view hardware and devices. There should be a tab under portable devices that recognizes the Sansa c250. If their is a yellow exclamation point, then most likely the device has stopped working. Right click on it, and uninstall the device. Unplug your Sansa, wait a couple seconds, then plug it back in. Let it do its thing. If this does not solve your problem, then you should deffinately call the manufacturer.
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There two types of WMA file - protected and unprotected (also called "DRM-free" and "DRM-encrypted"). Some protected or encrypted WMA's may allow you to play back on your computer, but will not allow you to play those same files on an mp3 player. There are only two ways around your problem - one is expesnive, and one is illegal:
1) You can purchase additional rights on Overdrive to transfer your audiobooks to a "portable device" (by which, they include mp3 players).
2) You can download a program such as Tunebite to strip the Overdrive of it's DRM license, rendering the file of its protection (I would NOT reccomend this route).
The WMA files that you had that worked before were either unprotected, or were protected but had transfer rights.
If you are certain that all of the files are in mp3 format, then your best bet would be to change the USB Mode of the player - if it is in MSC Mode, chnge it to MTP Mode and vice versa - instructions for doing this are in the manual.
You need to format the device: Format This will format your Sansa c200 player’s internal memory 1) Select Settings from the Main Menu. 2) Select Format 3) Select Yes to format the internal memory or No to cancel. -Tha Mp3 Doctor
The Sandisk site says that your dad's device should play .wav, .mp3 and .wma files. Has the player EVER worked? I got a C250 for my wife as a Christmas present and my computer recognized but refused to communicate with it UNTIL I DOWNLOADED AND INSTALLED THE FIRMWARE UPDATE. The player was a paperweight until then. It turned on and played the demo files pre-loaded on it, but I couldn't transfer a single file into it. Just a thought. Here's the link: http://www.sandisk.com/Retail/Default.aspx?CatID=1376
I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David
That's a pretty weird problem. The only suggestion I can give you is to check to make sure the music you put on was 1) in mp3 or wav format and 2) if this is music you have purchased, to ensure you have the rights properly set to play the music
ITS RELATIVELY DIFFICULT TO REFORMAT THE DEVICE
INSTALL THE SOFTWARE FULLY INTO AN WINDOS OS THEN CLICK OPEN THE EXPLORING TOOL FOR YOU MP3 PLAYER WHICH IS BUNDLED UP ON YOU SOFTWARE CD AND LOOK FOR ANY BUTTON SHOWING BROWSE MY PLAYER AND CHECK FOR THE INITIALIZE OR FORMAT PLAYER UTTON THIS WILL DO THE TRICK
ONE QUESTION TO CAN YOU STILL COPY FILES TO THE PLAYER