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Hold in the power button for 15 seconds or longer to reset it. If it freezes again, make note of the track that it froze on, and delete that track (and any others you grabbed from that same source) at your earliest convenience.
Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
does the computer pick the MP3 Player up?
if it des try a format if you dont know how to here is how you do it: "My Computer" - the player's drive - right click - format - and use the defult settings.
there you go that should work.