I purchased HP 02 ink while in the USA for my HP C5180. When i installed it the printer says it will only except 363 ink even though they are both the same. How can I make my printer except the 02 ink.
I moved from the UK to the US with an hp 7310 all in one and also ran into the same problem. You need to call HP support for them to change the region of your printer to accept the locally available ink cartridges. A max of 3 changes is allowed, and as the previous poster has mentioned, if your printer is out of warranty they will try to sell you an extended warranty to "fix" the problem. Here is a link from baconvsprout detailing the problem and trying to get it fixed. http://www.baconvsprout.com/index.php?option=com_content&view=article&id=101:hp-customer-service-and-region-coded-printers&catid=35:sprout&Itemid=59
in short the best way to get around it is to get your cartridges refilled. In the US Office Max charges $10 for black which is about1/5 the price of the retail hp393 cartridge that I need to purchase from the UK. in my opinion I am going to avoid HP products from now on.
You can change the regional code (to recognize inks in a particular country/region) by accessing the service menu on the printer:
Either one of the procedures below applies to all printers
which use HP02 or HP363 ink cartridges. For additional HP02 support
information, please visit our HP02 system support page which also includes many
videos procedures: http://inkjet411.com/?page_id=1372
A. HP02
ink-series printers with KEYPAD (i.e. keypad numbers 1-9)
Tap
43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1.
Press * and # keys simultaneously.
2.
"Enter
Special Key Combo" will be displayed.
3.
Press 123 to display the 'Support/Service' menu.
4.
Locate REGION menu and make appropriate selection.
B. HP02
ink-series printer models that DO NOT HAVE a KEYPAD:
1. Turn
ON the printer.
2. Press
and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release
both buttons.
4. You
will see a new screen that says, "Enter Special Key Combo"... The Key combo is:
press and release in sequence the "Red Eye Removal", "Print Photos", and then
"Red Eye Removal"
4. Locate REGION menu and make appropriate selection.
For additional and advanced HP printer diagnostics,
please visit: http://inkjet411.com/?page_id=1813
To help solve other HP02 ink-series printer/printing
related issues please visit http://www.inkjet411.com
If the ink cartridges have an onboard chip, you can't.
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Bought the C7280 in Norway where it came equipped with 363 cartridges. Later moved to Brazil and needed to replace some of the cartridges. In Brazil only 02 cartridges are available! They´re just like the 363 but the printer rejects them! Is there any way around this issue?
I bought my HP Photosmart C5180 All in One in France before moving to Venezuela and am having the same problem. HP technicians recommend resetting the region code to use the US 02 cartridges...a challenge to use up all the cartridges at the same time. (as an added bonus for your trouble - they charge 50$ for the necessary procedure if the machine is past warranty!)
I would prefer to just de-zone my machine (like the DVD players) as I move a lot and will no doubt have to go through this again in a year... anyone know how?
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