I bought this machine before opening the bax. i always open the carton in the store, this will teach me to not give in to companion shoppers weirdness about opening containers in the store to evaluate the entire contents... so, the manual for this machine is in every language except ENGLISH! i have managed til now to get cleaning and minor adjustments done "by looking at the pictures"! no it seems i may have loaded the bobbin casing incorrectly. there is a tension spring kind of mechanism located by the front of the casing, the pics are not clear if it it suppose dot just butt" against this tension dohick or actually clip on somehow? i am affraid to break or bend or otherwise make the situation worse, and of course the only ENGLISH instructions is this silly "quick reference chart,#1 & #2" totally useless. I cant locate a free online downlaodable ENGLISH version of a manual for this marvelous machine, and i'm hoping you can provide some HELP!
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This is the site for your help! Just choose the type of your machine and its model and it will give you the complete user manual :) http://www.brother-usa.com/manuals/default.aspx?productgroupid=3#.T-MTH5GeFS9
First of all check your needle size and utility, for the tension machine it must be the same on top and bottom example pull the top thread and the lower thread they must be the same.
When sticthing the elastic you must devide the amount of elastic versus the fabric : dise the amount before stiching
Hope this will help