Question about Epson Stylus RX500 All-In-One InkJet Printer

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Epson RX500 won't turn on

I have had my printer about 3 years. I used is off and on. Before we moved I was having a problem turning on the printer. It would start to come on but then turn off. I tried the On, Load/eject, color, b/w, stop recommendation. I think it worked once and then went back to it's originial problem. I moved over the summer, unpacked the printer last night and it was working again. When I tried to turn it on this morning it had the same problem. I tried the On, load, color b/w, stop option again but to no avail. I did run the Epson's website to run it through the troubleshooting recommendations but nothing helped. Help! I'm ready to toss this thing!

Posted by janicemd on

  • 2 more comments 
  • Anonymous Dec 29, 2007

    I have the same problem. Where you able to fix it?

    Thanks
    joe

  • sacjoe Dec 29, 2007

    I am having the same problem. Does anyone have a solution?

    Thank you very much.

  • Anonymous Jan 10, 2008

    I am having the same problem, and mine can't be because it's worn out. Though we purchased this product a couple of years ago, we're just opening the box and trying to use it for the first time. I called Epson and they told me it was a "hardware failure" and it should go to a service center. Oh, well, I was hoping for an easy fix too, darn it!

  • Anonymous Dec 30, 2008

    Same thing....my Epson RX500 won't boot at all. This is only after 2 years of use.

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  • 29 Answers

Sorry to say, if there is no power - then that's it! Nothing else you can do other than replacing the unit. To be honest, a 3-year lifespan out of any inkjet printer is typical.

Posted on Sep 22, 2007

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2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
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1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
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1 Answer

Error #0502



The steps below will help you to identify and resolve each of these four issues.
pattlnk_4242006_196-lable.jpg Legend:A: Encoder Strip (semi-transparent grey strip)
B: Carrier Belt (black and brown toothed belt)
C: Cartridge Carrier



Troubleshooting Steps
Cleaning the encoder strip
WARNING! Be very careful when cleaning or adjusting the printer's encoder strip.
Required materials
You will need a dry, soft cloth
Embedded links in the table will take you to specific troubleshooting steps.

Step Action 1 Turn the printer off and disconnect the power cable from the back of the unit. 2 Open the printer's front cover.
Pinch the top of the carrier belt and gently move the cartridge carrier to the center of the printer.
pattlnk_4242006_1911-beltmove.jpg 3 Remove both of the cartridges. 4 Move the cartridge carrier over to the left-hand side of the printer using the carrier belt. 5 Gently clean the encoder strip with the cloth. 6 Move the cartridge carrier back to the right-hand side of the printer using the carrier belt. 7 Reconnect the power supply and turn the printer back on. 8 Perform the printer hardware test. Click here for instructions.

Did the printer pass the hardware test?
If yes, proceed to step 9.
If no, proceed to Reseating the encoder strip.
9 Power the printer back off and disconnect the power cable from the back of the unit. 10 Open the printer's front cover.
Move the cartridge carrier over to the middle of the printer using the carrier belt.
11 Reinstall the printer cartridges and move the cartridge carrier back to the right-hand side of the printer. 12 Reconnect the power supply and turn the printer back on. 13 Perform the printer hardware test.

Did the printer pass the hardware test?

Reseating the encoder strip
Embedded links in the table lead to specific troubleshooting steps.

Step Action 1 Turn off the printer and disconnect the power cable from the back of the unit. 2 Open the printer's front cover.
Pinch the top of the carrier belt and gently move the cartridge carrier to the center of the printer.
pattlnk_4242006_1911-beltmove.jpg 3 On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Gently push the encoder strip down and then back up to get it into the slot. If the strip is completely out of the slot, it may be necessary to move it first forwards and then back.

pattlnk_4272006_149-reseatenc.gif 4 Move the cartridge carrier back to the left-hand side of the printer with the carrier belt. 5 Reconnect the power supply and turn the printer back on. 6 Perform the printer hardware test.

Did the printer pass the hardware test?
If yes, proceed to step 9 of Cleaning the encoder strip.
If no, proceed to the Black/Photo cartridge troubleshooting steps.


Black/Photo cartridge troubleshooting steps Embedded links in the table will take you to specific troubleshooting steps.

Step Action 1 Turn off the printer and disconnect the power cable from the back of the unit. 2 Open the printer's front cover.
Pinch the top of the carrier belt and gently move the cartridge carrier to the center of the printer.
pattlnk_4242006_1911-beltmove.jpg 3 Remove the black/photo cartridge. 4 Move the cartridge carrier back to the left-hand side of the printer using the carrier belt. 5 Reconnect the power supply and turn the printer back on. 6 Perform the printer test.

Did the printer pass the hardware test?
If yes, repeat steps 1-7 with a new black/photo cartridge.
If no, continue to Color cartridge troubleshooting steps.
If you attempt the steps with a new black/photo cartridge and the error persists, proceed to Contacting Lexmark.


Color cartridge troubleshooting steps Embedded links lead to specific troubleshooting steps

Step Action 1 Turn off the printer and disconnect the power cable from the back of the unit. 2 Open the printer's front cover.
Pinch the top of the carrier belt and gently move the cartridge carrier to the center of the printer.
pattlnk_4242006_1911-beltmove.jpg 3 Remove the color cartridge. 4 Move the cartridge carrier back to the left-hand side of the printer using the carrier belt. 5 Reconnect the power supply and turn the printer back on. 6 Perform the printer hardware test. Click here for instructions.

Did the printer pass the hardware test?
If yes, repeat steps 1-7 with a new color cartridge.
If no, proceed to Contacting Lexmark.
If you have attempted the steps with a new color cartridge and the error persists, proceed to Contacting Lexmark.

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1 Answer

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2 Answers

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If your are in the philippines I can help you better cause the problem that you had is simple , theres a problem with the service station on your printer ,had you notice that when you open the printer cover the ink carriage wont move to the center?

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