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for all concord eye q duo 2000 problems. for win xp go to the concord website manuals and drivers are their. for win vista plug in camera goto start > right click computer > proterties > device manger under imaging devices you should see the camera. right click on the camera and click on update driver, went asked use the internet for update after update you will have a new camera name (coach digital camera, and coach video camera). you will still have to use the solfware that came with the camera. arcsolf photo impression 2000 and arcsolf video impression 1.6 save your pictures to a folder and reopen them with other solfware programs for editing.