It's on the back of the manual.
1) On receiving the error, please uninstall the game
2) Please navigate to the following directory:
XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate
Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate
3) Please ensure that it is the \certificate directory you are located in
4) Delete all content
5) Reboot the machine
6) Re-run the installation program and retry activation - ensuring you have ‘verified’ your key using the following website: http://keylookup.fm2009.softanchorinsight.com/
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