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My Okidata C330dn has a "Service Call 991:Error" code. How do I resolve this without a service call?

Posted by Amy F on

  • Amy F Oct 01, 2013

    Follow-up info: This appears to be a problem with the cyan cartridge chip. The "1" at the end of the error code indicates cyan. I had just refilled the toner and put in a new chip. Putting the old chip back in changed the message back to "412: C toner empty". Putting the new chip back in brought back the "991" error. So I will be contacting the vendor of the refill kit.

  • Amy F Oct 01, 2013

    And a comment to the fixya AI gurus - none of the "suggested solutions" were for the correct model printer, and three of the four were of the "this problem is not easily fixed" unhelpful variety.

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1 Answer

Artur Bieniek

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Probably one of colour cartridges (usually not original from OKI) is updetting the printers logic Swap they around (even if you have to use old cartridges), find offending one and replace.
Simple.

Posted on Jul 15, 2014

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Anonymous

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SOURCE: Okidata C5150 Servicing

I just changed all my color cartridges but the color printing does not show the right color. Is there a way to calibrate the colors or check how each cartridge is working or not?

Posted on Sep 06, 2008

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Hi error code: Call service 6020:0053103 Can't


according to my reading, a flashing power lights indicates a problem you can solve on your own. while a error like you typed would mean something that you cannot resolve without help. a problem like a bad controller, or a bad chip. maybe a eeprom issue.

If Call service appears, turn off the printer, disconnect the power cord, and contact your service technician
Some errors cause the alarm to sound. To stop the alarm, press [Cancel].

#### represents a mechanical error (#=0, 1, 2, ...). Call for service. The printer does not operate when this message is displayed. The total number of pages printed is also indicated, e.g. 0123456.

This woiuld mean you printed 53103 pages with that printer before the error occurred.

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articale found here

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