Toshiba Satellite M45-S165 Notebook Logo
Posted on Sep 19, 2007
Answered by a Fixya Expert

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Freezes unexpectedly in any program..

Similar problems that other's have posted. I can watch 2 movies in row and it will not freeze, most of the time. But as soon as I touch the keyboard, mouse or maybe even press to hard on the case it will freeze up. Which leads me to believe a connector is loose and needs to be re-soldered, maybe?! I have taken it in however the tech and I may have not been on the same page because $200.00 later and it still does the same thing. He did replace the usb ports because they were very loose & as soon as he plugged in his thumb drive it shut down. Ok 1 problem solved. It seems to do fine as a DVD player as long as I don't touch it. I did get a refund of $100.00 from the local repair shop. Do you suggest I take it in to a different tech and is it worth it? It's a nice laptop with an awesome screen can't see throwing it out.

  • jbarrington Nov 29, 2007

    I have the Toshiba Satellite M45. Mine freezes several times during use to the point that it can be several times in a minute.



    The only thing that really unfreezes it is when I pinch or push down with some minor effort on the left top side of the laptop. Specifically, with the laptop open in your lap normally, this area is left of the mouse area, but just south of the keyboard area within the plain silver plastic.



    I'm normally pretty decent at making my own repairs (and I can solder), but this is a laptop. I did locate some instructions towards disassembling it at www.irisvista.com, but I was wondering if anyone knew specifically what and where the problems is before I open it and go to this area. Many thanks in advance.

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  • Posted on Sep 20, 2007
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Toshiba did extend the warranty on the M30-M35 models for the same problem. It's a short connected to the palm rest somehow. It is fixable, however the chances of having a shop in your area which has experience in this situation is slim. Sorry I can't offer more specific help. If it were in my shop you could be using it in a day or two... Good luck

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