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Did you try turning it off and back on, or in the notification area do you see a tiny little keyboard? If so tap on it and choose Asus English Keyboard. Also make sure that the "Use physical keyboard" is marked ON.
I assume you mean the Nook keyboard doesn't allow switching between numbers and letters. The built in Nook keyboard isn't the smartest or only keyboard app out there. Now that it's totally free strongly recommend you go into the Google Play Store and install SwiftKey. One hour using it and you'll wonder why you ever put up with Barnes and Nobles chunky idea of a keyboard. Even Google itself has their own keyboard app. You can have multiple keyboard apps installed at the same time. Just use the Switch Keyboard option to toggle between then.
As far as SwiftKey is concerned one of the main features that first sold me on it is it can be resized. I always hated the Nook keyboard just took up so much of your available screen space leaving so little for the input area. Did you know SwiftKey can be setup to show a numbers row at the top just like a regular PC keyboard? Also it can learn your typing patterns over time and predict the most likely word you will use next. Just click the word in the predictions bar.
If it's a PC keyboard you might be able to pop the key out and clean under it. I have went as far to clean PC keyboards in the dishwasher. (low heat, no soap, no high temp dry... and then shake all excess water out... and let dry for a week or two.. before you plug it back up.) But do this at your own risk.
If this is a phone, and it is on a touch screen, then try going into settings and changing from samsung keyboard to default android keyboard.. or vice versa.
To type capital letters, press the shift key which is the up arrow in the bottom left corner of the screen, and then press the key for your desired letter. If you would like caps lock, double-tap the shift key. Note that the caps lock will be deactivated if you change to the number keyboard or symbol keyboard.