Question about HP PhotoSmart C4180 All-in-One Color InkJet Photo Printer
Hi i bought 2 of these printers off the net supposedly brand new they both have the same fault and i can get no response from the seller the display says the printer has paper jammed - clear paper jam to be exact but there is no paper in there.I have tried the hp reset procedure but it doesnt work any clues please
Had the same paper jam problem. Opened the LHS panel what Mitryp had suggested but just with a light push of the clear wheel back to its place and it worked perfectly. No glue was applied. Make sure you don't mess with the sensa.
(See best solution above for detail on how to open the LHS panel)
Posted on Jul 30, 2008
I bought one of these with the same problem from EBAY, take the printer apart and on the end of the paper feed roller/ shaft, there is a clear plastic disc with holes around the outside.
This is meant to spin with the shaft, on mine it had popped off the end of the shaft, so I pushed it back on and it worked!!
Just splodge a bit of superglue or whatever to keep it in place and away you go!!!
Oh, but I seem to remember you need TORX bits for the screws.
Posted on Jan 26, 2008
If the paper jam error message is appearing without paper (stuck or otherwise) in the machine, you may be experiencing a ?False? paper jam. Perform a test page without paper in the machine. Press the OK and Help keys at the same time to print an internal test page. After doing the key press, the machine should prompt you to put paper in with the ?Out of Paper ? error message. If the machine doesn?t display this, but displays ?Paper Jam ?, then you are seeing a ?False? paper jam. If this occurs, proceed to the following steps - Perform a reset on the unit by following the steps below: Make sure that the unit is on, and unplug the power cord from the back of the unit. Unplug the power cord from the wall outlet. Wait 30 seconds, then plug the power cord back into the wall outlet. On the unit keypad press the OK and the Help keys simultaneously and hold both keys down while plugging in the power cord. The Semi-full Reset message will appear on the unit display. Wait until the unit initialization process is complete. The unit will have recovered its original settings. If you have completed all of the steps listed above and are still experiencing a problem, service your product.
Posted on Sep 24, 2007
I had the same issue and just like some of the others mentioned, I removed the left hand side panel and removed the two hex bolts. There was a white gear with a plastic covering over it that had backed off the shaft. I simply pushed the gear back down so that it was interlocked with the other gear and it's working fine again. It's not even as noisy as it had become. I guess this was a sign that something was going wrong.
Posted on Nov 24, 2009
Did the same solution of removing the left side panel, but connect/disconnect the 2 cables (one black/red and the other gray - you have to use your left hand to unplug'em) on the back of the 3 flat light-gray multi-cables. And it worked perfectly
Posted on Oct 10, 2009
Had the same problem done what phoffman43 had suggested and it worked perfectly.
Posted on Jul 04, 2008
This is my 3rd printer ( previous 2 were under warranty) with the same fault - false paper jam error. I tried the reset option , also checked for loose cog & template rubbed off & unfortunately non of these seemed to be the problem. I disconnected the power & pc supply & took the LHS panel off by pressing down the retaining clips ( top & bottom) & then removing the side panel by unscrewing the 2 star headed screws. I carefully pulled out the 3off multi strand cables from their sockets & pushed them back in again. Reassembled the printer & it seems to be working. Hope this helps
Posted on May 31, 2008
Posted on Feb 20, 2008
Take and axe to it. I've had two and they've both had the same problem.
Posted on Dec 02, 2007
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