Well if its anything like av2454; after initialising or replacing the battery in the car or any other power interuptions, the unit requires the original dvd it came with. (In my case it was ver 1.0 disc/. The dvd contains software on it that tells the processor which contry the unit is in and which format of video/navigation it is to use.
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This sounds like a dirty laser lens issue. try using a DVD lens cleaner disk if the disk does not work use a manual fiber optic cleaning kit with sponge swabs and fiber optic cleaning solution. These can be obtained from any electronic parts store (not radio shack).
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Did the sales guy use the same DVD-RW that you did? Maybe the brand you are using is not of good quality and can not be recognized by the recorder. If he did not use the same disc did you notice if he used DVD-RW or DVD+RW? Some DVD-Recorders only recognize one or the other but this is kind of rare these days. I recommend verbatim brand discs. They should be available for sale at any shop. If you want the ultimate in quality DVDs then go with Taiyo Yuden. This Japanese brand invented recordable media and in addition to that they are obsessed with quality. www.supermediastore.com is always where I get my discs.