I could not find a manual for your TV. Here is a link that has a link to customer support and a phone number.
http://www.sinoprima.co.za/products/3d-tvs/42-inch-fhd-3d-dled-tv
SOURCE: Tv locked; can't unlock with remote even though we have the original manual
I had the same problem with my hyundai hf2215 tv. Hold down the DISP button on the remote for at least 30 seconds and the lock comes off and tv returns to normal.
SOURCE: Sony BRAVIA volume problem
I had this same issue, and solved it by putting the TV in "Theater Mode', which can be acheived by hitting the "Theater" button on the remote.
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