This is supposed to be impossible, but there is a way to do it. Unscrew the case, locate the CMOS backup battery, remove it. Leave it out for a minute or so as to allow the capacitors enough time to discharge. Restore the CMOS battery to it's original position, screw the case back together, and power on the computer. Your BIOS password should be removed. Keep in mind that this will also restore all BIOS settings to factory defaults.
If the BIOS password cannot be remembered, the unit will need to be sent in for password removal. This service is not covered under warranty and charges will apply to have the password removed.
Please go to Fix My Acer and set the unit up for service requesting BIOS password removal. In the description please use the following: "Requesting BIOSpassword removal".
Note: This is for the BIOS password only and does not include the Windows login password. Acer does not remove Windows login passwords.
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