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There are two possible solutions: The first is that the lugs on the side of the paper tray are broken, and the printer cannot "see" a paper tray. In this case you need a new paper tray. The other possibility is that the tray and paper size sensor inside the printer is faulty. Often just pushing the contacts can free them, and sometimes the metal prongs that sense the lugs on the side of the paper tray get unseated. Just use your finger to reseat them correctly. If that doesn't work, the sensor board is likely to have failed, and will need replacing
Here are some things that could be causing your problem:
-Could be the paper you are printing does not meet the printer specifications.
-Could be toner leaking out of the cartridge.
-Could be environmental issues, too hot or cold or humid.
-The toner density could be set too high.
-The electrical contacts that connect the toner cartridge to the printer could be dirty or just not making good contact.
-the printer power supply could be defective.
-With regards to your toner cartridge are you using new IBM cartridges or refilled/remanufactured? I?ve had many customers call me to fix a printer problem that turned out to be a bad cartridge.
All of these are within the capabilities of the typical user except changing the power supply. Let us know if you have any other questions and please don?t forget to rate this post.