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I can not get my magicJack Plus to work - magicjack.com Computers & Internet

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If you're using the MJ Plus, it can be connected directly to the computer's USB port, or directly to the internet using the provided adapter. It must be connected properly in order to work.

The MJ program (on the computer) will not work if the MJ is not connected to the computer.

It goes without saying (but I'll say it anyway)... The MJ will not work if you have not paid for at least one year of service.

If you have paid for service, check your connections to ensure nothing is loose. The wall adapter can get loose and disconnect you from service.

Posted on Nov 04, 2013

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MY MAJIC JACK IS NOT WORKING SO I THINK I NEED TO UP GRADE


Tonya, To help diagnose Magic Jack issues, check the attached links,instruction and guides, Good luck
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."
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How can I purchase 5 years of service for my Magicjack plus?


Yes. See here: http://www.magicjack.com/plans.html

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My magic jack plus will not work and I am wondering if the electrical connector is bad.


Go to the magic jack website and update your adapter. Also try different USB ports and reboot your computer with magic jack connected. If the computer does not recognize the adapter, try disconnectin and reconnecting into different ports. There is a update option on magic jack website and tech support as well.

Nov 04, 2014 | magicJack PLUS VOIP Phone Adapter

1 Answer

I can call out on my Majic Jack Plus but cannot receive calls. The majic Jack is registered and set up on my modem.


This could be failure of the power adapter module.
Is your Magicjack plugged into the wall power thru a power adapter? Try bypassing the power adapter and plugging the magicjack directly into a USB port on your computer. If the magicjack work correctly now, then you have a bad power adapter module.
I had a similar problem. My Magicjack was plugged into a wall socket. First the dial tone became inconsistent, then I could no longer receive calls, then it died completely.
I plugged the MJ into a USB socket on my computer, and it then worked normally.
If you have a failing power adatper, it will continue to deteriorate, and it will eventually fail completely. The blue power on the magicjack will not come on when it is plugged into the power adapter, but it will illuminate when plugged into the USB socket on the computer.
Note: the computer must be on to power the magicjack thru the USB port.

Magicjack is aware of the problem and offers a replacement power adapter module. To contact them, go to www.magicjack.com and go to "support". They will ship you a new power module for about $5.50. Some people have reported that the replacement modules from Magicjack are no better than the originals and have had repeat failures.
Consider getting a power module from another source. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for "magicjack power adapter".

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1 Answer

I have no phone at all the magicjack plus is not working


Occasionally, my magic jack (MagicJack Plus) will stop working. I unplug it from the wall power outlet for a few seconds and then plug it back in. This usually resolves the problem right away.


If that doesn't correct the problem, I recommend calling MagicJack for a replacement unit.

Jun 21, 2014 | Android Apps

1 Answer

I have a magicjack plus, i went to pay my bill that is due and they want me to but the 2014 magicjack for 49.95 + 8.95 S&H, do i need to but the new one ? i have magicjack plus. have they done aw


if it works there is no need for an upgrade. It's a selling technique. When they ask you to purchase the new improved model ask them "why, if mine is still working"? That particular model may have a service life that is coming to an end.

Feb 06, 2014 | Computers & Internet

1 Answer

Magic Jack frequently loses connection even though it should stiil work when offline


To use without computer plug ethernet cord into magicjack otherend into router plug phone in to magicjack plus plug magic jack plus int power adapter plug power adapter into power outlet should work but does not no calls in or out in reverseorder and has to be online with internet conection .

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My Majic Jack Plus is not working ,the light is not coming on.


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Need magic Jack plus software download


Magicjack software is stored in the Magicjack module. Plug that module into a USB port on your computer. You should get an onscreen message like: "Install or run program from your media".
Click on "Start Magicjack". That will install the software on your computer.
More information at:
http://www.magicjack.com/how-it-works.html

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