Samsung CLP-500N Laser Printer Logo
Posted on Sep 17, 2007
Answered by a Fixya Expert

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Prints a strip of black down middle of page

I have replaced the toner cartridges as well as the transfer belt, but I am still having a black strip run down each printed page. Please help!

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  • Expert 161 Answers
  • Posted on Sep 21, 2007
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Joined: Sep 17, 2007
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You need to open the small lid on each toner cartridge (to reveal the drum cylinder) and check if the line mark appears on any of them. If the case, you have some sort of contamination making a permanent mark on the affected cartridge. It can be a piece of paper, dirt, or loose part. If the toners are clean, your problem might be routed to the LSU (laser scanner unit) for which you need an Authorized Service Center to assist you.

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Excess cyan toner is on electrostatic transfer sheet even after wiping it. All black and white pages are printed with cyan background.I am even using original cartridges.

Since you have Cyan toner in places where it should not be then the only possible cause is a defective Cyan Toner cartridge. I worked on one just last week where the customer complained about Magenta toner on their prints. I also noticed Magenta toner on the Transfer Belt just as you see Cyan toner on the Transfer Belt. I replaced the Magenta Toner Cartridge and everything cleared up nicely. The Transfer Belt Unit can also cause similar problems but it would not be ONLY one color like Cyan. It would be a mixture of all colors. My bet is replace the Cyan toner and you will be fine. If you have an old empty one just shake it up a bit and try it as well. This might allow you to verify before buying a new cartridge.
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