Hard scratchy towels. Have used all wash cycles, and use fabric softener

Soap powder or too much soap powder?

Blocked dispenser tube. You need to pull the drawer out ( There will be a clip that you depress in the centre of the drawer when open, that will allow you to slide the drawer out. Clean all the gunge out with a brush and hot water. BTW, if you reduce how much soap you use , you will probably find you don't need fabric softener. Clothes go hard and stiff from the amount of soap that is left in them after the wash has finished. IE/ Towels are the worst for absorbing soap in a machine. In rare cases, water hardness is a factor, but not usually.

add your fabric softner in machine as well. and i think you should change your washing powder. may be it also works

Wash in cold water, and use fabric softener as well as dryer sheets when drying at low heat on dryer. To hot of water and to hot o drying will cause this.

First, clean your washer with one of the front load washer cleaners on the market. (Affresh, washer magic, smellywasher cleaner, whirlaway hot tub cleaner, or Tide front load washer cleaner) Use the longest, hottest cycle your washer has, with no clothes.
Second, rewash the smelly clothes with the heavy wash cycle and a second rinse option, using no soap or fabric softener. This will remove the soap and/or fabric softener build up in the clothes which is causing the smell. Third, begin using one to no more than two tablespoons of HE soap per load, and not more than 1 teaspoon full of fabric softener if you use it. This is because top load washers used up to 45 gallons of water per load, and your front load machine is only using about 12 gallons total. If you are washing a load of bath towels (which were only used to dry off your clean body, not wipe up the floor or something like that) they are not really dirty,...... for washing "clean" towels, don't use any soap, and of course never use fabric softener on towels.

it may be simply out of sequence. Try first unplugging for 40 minutes.

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if it has to go in the rinse,,this means you have to put it in the fabric softner compartment of the dispencer,,,also do not fill pass mark fill line in dispencer or it will sphion down by itself before time..onthejob

Once the dingy look gets into them, it seems to be impossible to get out. It is caused by using too much soap and / or fabric softener. Remember, your front load LG is using only about 12 gallons of water to wash those towels. Your old machine used as much as 45. This means that all wash loads need to use less soaps and fabric softeners. Use 1 tablespoon of regular HE detergent for standard loads. (only a teaspoon if it is 3X HE) Only a teaspoon of fabric softener when you use it. Which brings me to towels. If washing bathtowels: You are clean and rinsed before you use the towel. The towel is not getting dirty, only soaking up the clean water off your body. Hang them on a towel rack and use them several times before washing, and when you do wash bath towels, most of the time you do not need any detergent, as they are really not dirty. Of course you should know that you never use fabric softener on loads of towels. Now, back to the dingyness. The dingy stuff is residual soap / fabric softener in the fabric, which once machine dried seems to be impossible to remove. If they are white towels, make sure to use liquid bleach and you might try to use a little Mrs. Stewart's concentrated liquid blueing in the fabric softener dispenser to see if if might help. Most likely you will have to try a few new towels, washing with no soap or fabric softener when laundered.
Please don't rate this, as it is really just informational, not what most people would call a solution, and any rating other than FixYa drops my score.

Note: If you wash some previously washed towel, using no soap, you should not see any soap suds in the washer. If you do, you are seeing soap left over from the previous washing of the towels or soap from build up on the outer washer tub. Use Whirlaway or AhFresh on tub clean cycle or at least the longest hottest cycle you have, and start using the correct amount of laundry additives. (also will help prevent odor issues)

The brand of your front loader is not that material on this issue. What is happening is that your old top load washer may have used as much as 45 gallons of water per cycle, while some front loaders use as little as 12. Because of the low water use, you must cut back on the additives you are using. Use only 1 tablespoon of HE detergent (even less if 2x or 3x detergent) per load. If you use fabric softener, use only 1 teaspoon per load. Odor on clothes after wash is indicating that the detergent and or softener has not been fully rinsed out. If you throw a load of washed towels into your machine and start a cycle without any soap, then stop the cycle, you should not see any suds. If you do, there is obviously soap left in the clothes. With bath towels, the towels are used to absorb clean water off a clean body. They do not need soap when you wash them, and never use fabric softener on towels.
If your washer is a LG WM-1832 it has a assessable filter behind the access door on the lower left front of the machine. Clean that out first, and if it has a tub clean or sanitary cycle use that cycle (if not, use hottest longest cycle available) with 3 Affresh tablets or use whirlaway to clean out the washer outer tub (the not visible tub that holds the water). You might want to use another cycle like that with bleach to head off mold or mildew growth. Use of proper amount of detergent and fabric softener should really help the clothes odor issue from then on. Also check the tub seal at the bottom of the door area to clean out any lint from drain hole areas to help prevent water from remaining in the tub seal area.

The brand of your front loader is not that material on this issue. What is happening is that your old top load washer may have used as much as 45 gallons of water per cycle, while some front loaders use as little as 12. Because of the low water use, you must cut back on the additives you are using. Use only 1 tablespoon of HE detergent (even less if 2x or 3x detergent) per load. If you use fabric softener, use only 1 teaspoon per load. Odor on clothes after wash is indicating that the detergent and or softener has not been fully rinsed out. If you throw a load of washed towels into your machine and start a cycle without any soap, then stop the cycle, you should not see any suds. If you do, there is obviously soap left in the clothes. With bath towels, the towels are used to absorb clean water off a clean body. They do not need soap when you wash them, and never use fabric softener on towels.