THIS FRIG IS FROSTING AND ICING UP IN THE FREEZER.REPAIR MAN AHS BEN TO MY HOME 3 TIMES AND THEY ARE REALLY GUESSING WHAT THE PROBLEM IS. THEY REPLACED THE CONTROL BOARD AND THE BACK PANEL ON THE INSIDE OF THE FREEZER.STILL DOING THE SAME THING. NOW IT'S MAKING A SQUEELING NOISE?CAN YOU HELP ME?
Just additional clues..(general). The defrost timers (on non-electronic) usually located at the bottom (underneath), have a tendency to fail. If it fails while defrosting.. the fridge will warm quickly and stop cooling, if it fails in cooling mode, you will have the icing up problem. (other) A squealing noise is usually a fan motor. -also- (Freon issues)..as freon is lost from a small leak, first the freezer will actually get colder, but the refrigerator section may be too warm (I know it sound stupid). When enough is lost the compressor will get hot and the fridge will not cool.
Posted on Apr 21, 2008
If you guys want to file a class action suit against them let me know.we need to find as many people as we can for this.do some searching on line for all of them. they are out there.we need them.let me know if you guys are in.my e-mail is [email protected]
Posted on Oct 02, 2007
I too have a problem with my Samsung side by side, Model #RS2544SL. Its almost three years old. The refrig was working fine but the freezer side would not stay very cold. I called Samsung and they had me call a service tech. He came out and defrosted the drip line. He performed many checks and could find nothing wrong. He called Samsung Tech Support and they told him that the freezer temp should not be set below 0 deg F. Although the contoll will let you set it to -14 deg F. He also said that the new refrig are designed so that you cannot set them below 0 deg F. I was charged $185 dollars for that advice. After several long waits on hold and several phone calls later, I did get in touch with the executive customer service. The supervisor was really nice and told me she would call me the next day. She promised. About a week and a half later I called back. She was avoiding my calls. The girl that answered the phone who worked for her would always tell me that she was on the phone but would call me as soon as she got off. That never happened. Feeling frustrated I asked the girl that was answering the phone if she could look into my request. I was asking for my $185 dollars back because of the obvious design issues with the refrig. She admitted to the design problem but was quick to use the analogy of "If you set the volumn on your stereo to full, eventually you will break the speakers" With my sense of humor I replied " Maybe that happens with Samsungs but not with my Sony". She declined my request. After several days, I calmed down and wanted to speak with the supervisor one last time. She would not get on the phone but had told the other girl to do what ever it takes to make him go away. I told her $185 will do it. Two weeks later I received my check. Now that I think about it I believe it was a mistake. I got my money back but still have a $1500 junk of a refrig. Evertime we get into humid weather I have to manually unfreeze the drain line. This takes about two hours. I will not put another penny into this refrig. I will do my research and replace it. An expensive lesson. I am a manager for a large company. I am an engineer in technical service with daily face to face customer service. If my employees ever treated a customer the way they treated me they would soon be an ex-employee. I hope Samsung management is not promoting this type of environment. The Samsung customer service group should be given a clean sweep. If you plan a class action suit, count me in. [email protected]
Posted on Oct 02, 2007
Have you put a temp gauge in freezer? mine was getting 20 below which is to cold. ice cream was freezing. still going around with samsung. have been for year now. is yours making solid ice cubes?
Posted on Sep 17, 2007
Yep put in complaint with bbb, they wouldn't even respond back to that so bbb turned it over to consumer affairs thats where im at now, waiting on a response.
I have my freezer on the lowest setting also, and its 20 below,and my cubes are still shattered, frig is on highest setting and its running 45.
Ive talked to everybody @ samsung so far no response, the Maytag repair man they sent out the first 6 times said they told him to keep going back untill it was fixed, he finally quit coming out last dec.
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Well turned out that the Relay on the Control board that operates the Compressor was NFG, I swapped the relay beside it (unsoldered and moved) the one for the ice auger and boom working.. course no ice auger, but I'll order the relay I need,, and a few extras its a poor design flaw and this unit only been in service two years.. I may retrofit a larger rated relay for this application.
Andy Hopper in Ottawa
Posted on Apr 21, 2010
Hi,
Check out these tips...they can help you figure out what is going wrong with your refrigerator and why it is not cooling
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Refrigerator or Freezer not Cooling or Getting Cold
heatman101
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MY FREEZER IS REALLY COLD AND I HAVE IT ON THE LOWEST SETTING.IT'S ICING AND FREEZING UP IN THE FREEZER PART.NOW IT MAKING A SQUEELING NOISE TOO.I DON'T HAVE MY ICE MAKER HOOKED UP.
DID YOU ALM TO ANYONE IN EXECUTIVE AFFAIRS?THE NUMBER THERE IS 800-522-7341.PUT A COMPLAINT INTO BBB AND CONSUMER AFFAIRS IN NEW JERSEY SINCE THAT IS WHERE THE MAIN OFFICE IS.PLUS THE STATE DEPT. OF CONSUMER PROTECTION.
i just had a repair guy here and the condensor motor fan is going out. that's what the squeeling noise is but he don't know what the problem is with the freezer. he told me to put a thermometer in the freezer and it should only read 0 to -5.no colder.if it does read colder then theres a problem with the thermo heater that controls that.my frig side don't give me nay problems.as far as the consumer affairs goes they never got a response back from samsung.they sent me a letter and told me to call this lady which i did and all she said is if i want to pursue it send all the records and reciepts to her and she'll try to get it solved. no hope here i'm afraid.need to get all these people together that are having problems with their frigs from samsung and file a big ass law suit against them. there are plenty of us out there from what i have been reading.hope this helps some.
mary
I'm having all the same problems and I only had the Samsung frig 2630ww for only 1 and half years. Lucky I bought the 5 year warranty. Only problem with that is that Fry's (where I bought it) is not returning my calls with a comfirmation # that I need to give to the repairmen. The repairmen want to charge 65 bucks just to look at it. It's been 4 days and Fry's hasn't returned a single call. I'm call the store today and talk to the store manager and have them give me a different refirgerator after reading your comment and the others as well. Thanks
I have had the same problems with my Samsung. I have had a tech out and they are clueless--they don't have any local techs here in MN either.
I also get an intermittent squeek from the lower back part of the fridge.
I have had to keep a temp. gauge in the fridge and watch for it to warm up--when it does, I know I have to take all the stuff out of the freezer, take off that panel and melt all the ice with a hairdryer. Then after putting it all back together--it will work just fine from anywhere from 3-4 days to 3-4 months! I sure wish I knew what I needed to do to fix this once and for all--It really is time consuming to have to have this much maintance on a refridgerator but I cannot afford to replace it at this time.
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