Question about Samsung RS2630WW Side by Side Refrigerator
THIS FRIG IS FROSTING AND ICING UP IN THE FREEZER.REPAIR MAN AHS BEN TO MY HOME 3 TIMES AND THEY ARE REALLY GUESSING WHAT THE PROBLEM IS. THEY REPLACED THE CONTROL BOARD AND THE BACK PANEL ON THE INSIDE OF THE FREEZER.STILL DOING THE SAME THING. NOW IT'S MAKING A SQUEELING NOISE?CAN YOU HELP ME?
Just additional clues..(general). The defrost timers (on non-electronic) usually located at the bottom (underneath), have a tendency to fail. If it fails while defrosting.. the fridge will warm quickly and stop cooling, if it fails in cooling mode, you will have the icing up problem. (other) A squealing noise is usually a fan motor. -also- (Freon issues)..as freon is lost from a small leak, first the freezer will actually get colder, but the refrigerator section may be too warm (I know it sound stupid). When enough is lost the compressor will get hot and the fridge will not cool.
Posted on Apr 21, 2008
If you guys want to file a class action suit against them let me know.we need to find as many people as we can for this.do some searching on line for all of them. they are out there.we need them.let me know if you guys are in.my e-mail is [email protected]
Posted on Oct 02, 2007
I too have a problem with my Samsung side by side, Model #RS2544SL. Its almost three years old. The refrig was working fine but the freezer side would not stay very cold. I called Samsung and they had me call a service tech. He came out and defrosted the drip line. He performed many checks and could find nothing wrong. He called Samsung Tech Support and they told him that the freezer temp should not be set below 0 deg F. Although the contoll will let you set it to -14 deg F. He also said that the new refrig are designed so that you cannot set them below 0 deg F. I was charged $185 dollars for that advice. After several long waits on hold and several phone calls later, I did get in touch with the executive customer service. The supervisor was really nice and told me she would call me the next day. She promised. About a week and a half later I called back. She was avoiding my calls. The girl that answered the phone who worked for her would always tell me that she was on the phone but would call me as soon as she got off. That never happened. Feeling frustrated I asked the girl that was answering the phone if she could look into my request. I was asking for my $185 dollars back because of the obvious design issues with the refrig. She admitted to the design problem but was quick to use the analogy of "If you set the volumn on your stereo to full, eventually you will break the speakers" With my sense of humor I replied " Maybe that happens with Samsungs but not with my Sony". She declined my request. After several days, I calmed down and wanted to speak with the supervisor one last time. She would not get on the phone but had told the other girl to do what ever it takes to make him go away. I told her $185 will do it. Two weeks later I received my check. Now that I think about it I believe it was a mistake. I got my money back but still have a $1500 junk of a refrig. Evertime we get into humid weather I have to manually unfreeze the drain line. This takes about two hours. I will not put another penny into this refrig. I will do my research and replace it. An expensive lesson. I am a manager for a large company. I am an engineer in technical service with daily face to face customer service. If my employees ever treated a customer the way they treated me they would soon be an ex-employee. I hope Samsung management is not promoting this type of environment. The Samsung customer service group should be given a clean sweep. If you plan a class action suit, count me in. [email protected]
Posted on Oct 02, 2007
Well turned out that the Relay on the Control board that operates the Compressor was NFG, I swapped the relay beside it (unsoldered and moved) the one for the ice auger and boom working.. course no ice auger, but I'll order the relay I need,, and a few extras its a poor design flaw and this unit only been in service two years.. I may retrofit a larger rated relay for this application.
Andy Hopper in Ottawa
Posted on Apr 21, 2010
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