Question about SanDisk Sansa E280 MP3 Player

3 Answers

Unable to shut down device - "Bad Track" error msg

My Sansa E280 is frozen with a red "Bad Track" error msg on its screen. I am unable to power it down, navigate to any screen, or connect it to my computer. It doesnt even go into sleep mode. How can I do the recover mode if it wont even power down? I was trying to remove some .wma files that were not showing album titles. I deleted the files using Windows Media. That excercise hung up my PC. Then I converted 2 albums to MP3, tried to copy them to the sansa drive, and those albums did not show up on the device, even though they showed up in the windows explorer folders view of the device drive. Please help. I am on a PC Win XP, using WMP 11. Any advice on editing and retaining album titles would be greatly appreciated. The titles appear when viewing them via windows explorer, but on the device they are all unknown album, making it impossible to differentiate the songs/albums. What gives!?! Even the converted MP3 albums arent visable.

Posted by lferris on

  • dalavette Jun 24, 2008

    I had the red Bad Track error and my Sansa e260 was hung. Held the on/off button for about twenty secods and it did turn off. however, when I tried to turn it back on the dial lighted up but there was no display on the screen. Held on/off button down and recycled a couple of tiems but no change, I get a lighted dial but the screen shows no display. Any ideas?



3 Answers

Andy Pandy

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I had a crash with no error message and as suggested held off button down for 20s or so and now it seems fine.Thankyou Iferris.

Posted on Oct 01, 2007



The easiest way to stop this process it to open the back and remove the battery. I had this trouble as well and once I removed the battery and then replaced it, the problem went away.

Posted on Sep 21, 2007



You may need to hold down the button for up to 30 seconds in order for your MP3 player to turn off.

Posted on Sep 19, 2007

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I would recommend you to go to the sandisk site to update the firmware on your device even if you have done so in the past or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware

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Apr 03, 2008 | SanDisk Sansa E280 MP3 Player

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Sansa bad track

You have to make sure that the device is on MSC mode...then make sure your device is plug in to the computer..Then go to programs - accesories - windows explorer, find the SanDisk in my computer, go to media1.gif, music and delete them from there.
Either under sync pane in windows media player it will show your music when it's connected. just click the plus signs for what song you need to get rid of, right click and click delete.
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If you still not able to delete it let me know so I can have you try something else...
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Mar 21, 2008 | SanDisk Sansa E280 MP3 Player

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perform recovery mode on the player and connect the player to thec omputer. when it is connected and the player is detected as a removable disk drive namely 16MB Format. Create a file inside the drive named sansa.fmt and that would format the player and remove any corrup files that you may have transferred to the player.Recovery mode is Hold Switched Enabled+Record Button+Menu button.

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format the player in MSC/Rhapsody mode. Then restransfer the songs back to the player.This is usuall cause by a bad file in the player, If you are unable to get to the menus of the player. Perform recovery mode on the player and create a sansa.fmt on the player then let if format the device.

Dec 07, 2007 | SanDisk Sansa E280 MP3 Player

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Format the device thru My Computer. This will remove all residual information.

To Format, in My Computer>Device Name (e280)>Right Click and Select FORMAT.

Best of Luck.

Oct 25, 2007 | SanDisk Sansa E280 MP3 Player

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Try connecting it to a PC to see if the data is read/writable.

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