Initial Thoughts The problem seems to be a fault in a paper feed sensor. This would explain the size mismatch, since these sensors are how the printer detects the paper size. And, it would explain why printing starts two-thirds down the page, since these sensors are also used in timing where on the page to start printing. However, a document passes through three software applications before it actually prints. And, any one of them could be causing the paper size mismatch. Insight Although paper sensors are usually low-tech and easy to remedy, they are often difficult to find and can sometimes be difficult to get to. Most such sensors are simple switches (toggles) and others are optical sensors that work like the electric eye of a garage door opening system. And, the solution may be as simple as a tiny piece of paper stuck on one of them. However, sensors such as these are quite numerous on this printer and can be hidden anywhere. The three software applications I referred to are: 1. The document rendering application, such as Adobe Reader, Microsoft Word, etc.
2. The print writer. This is part of the device driver software package. It breaks up a print request and converts it to a standard format that the printer will always recognize and manages transmission of each page to the system spooler or directly to the printer.
3. The printer firmware. I'm not sure of everything this does related to the print stream. But, part of it must manage resources, such as ensuring the right size paper is being fed.
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