Question about HP Photosmart C3180 All-In-One InkJet Printer
For some reason after working perfectly well, my printer suddenly won't print anything. The documents just keep backing up in the queue. One time it appeared to be solved by the offline/online selection. That hasn't worked this time. (it's confusing - if the online option is visible, does that mean it is selected or do you have to click it to select? Have tried both and makes no difference anyway...) I've tried the fixes sugested on the HP website down to the spool off/on but still nothing. Very frustrating! I have had VISTA since Feb and has only happened since then but that may not be relevant. Help!
Posted by JACOB I understand that you are unable to print and when ever u try to print the jobs stuck in queue... When we right click on the icon if we see a option use printer online this shows that the printer is offline, if we see a option use printer offline in the list then this shows that the printer is online status. To resolve the issue we have to first clear the job in queue. Open the printer folder and then double click on the HP printer icon this will show the jobs in queue just right click on each job in queue and select cancel to clear the job in queue if there are still jobs in queue we have to performe the restart the print spooler steps by keeping the usb cable disconnected so that all the jobs are clear when the spooler is restarted. One the spooler is restarted just reconnect the usb cable and check if there are any jobs in queue. If there are no jobs in queue we can move ahead an set the print directly settings. Steps to set the print directly settings: Right click on the printer icon and select properties then click on the advance tab and under it select the option print directly to printer and click on apply and Ok to save the settings. Once done try to print to check with the issue. If the issue presists you can try to check with the port settings. Right click on the printer icon and select properties and then click on the ports tab and check if the virtual usb001 port is selected if not select it and click on apply and ok to save the settings if you don't see any usb port check if you have dot4 port in the port list select it and save the setting and try to print this should resolve the issue.. Once done try to print and if the issue presists you can try to refresh the usb ports. This will re-detect the usb drivers for printer and you will be able to print after restarting the computer.
Posted on Sep 19, 2007
Simple problem, not sure how to fix it. my printer is offline but now i dont know how to get it back online. help
Posted on Sep 16, 2008
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