SanDisk Sansa e260 MP3 Player Logo
Posted on Apr 17, 2009
Answered by a Fixya Expert

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No screen and a blue scroll...

My sansa e260 was working properly and suddenly the track is glowing blue and it insists on not turning on. I've tried to power it down or up and it won't move. Also I tried plugging it into my computer and I still get a blank black screen, what's wrong and how can I fix it?

1 Answer

Joe Negus

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  • SanDisk Expert 652 Answers
  • Posted on Apr 21, 2009
Joe Negus
SanDisk Expert
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Joined: May 06, 2008
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Reset All
NOTE: THIS IS AN ADVANCED OPERATION AND RESTORES ALL SETTINGS
TO THE FACTORY DEFAULTS. NORMAL USERS ARE NOT RECOMMENDED
TO PERFORM THIS OPERATION!
If your device freezes up press the Menu button and hold for 15 seconds.
This is like a power down of the device. Once you perform the reset, the adjustments you made during last operation
will be gone.....IF that doesn't work try to recover...download the update software and install then lock your sansa hold in the rec key on the left at the same time push the menu/power button this will take you to recovery mode then connect to the computer Star the update software if it doesn't start automatic goto /start /all programs /Sandisk/sansa updater/ sansa updater and start it up manually... follow instructions on the updater and the sansa hope this works.... Please rate

  • Joe Negus
    Joe Negus Apr 06, 2010

    This happened to me today Black screen Blue ring lit up and nothing
    Took
    the thing apart and pushed down on the chip set
    which is the rubber rectangle above the battery..Put the sansa back
    together and start... Sorry it took so long Rate me

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How install a driver for Sansa e260

Download the software after you run the link below ....Put check next to converter/firmware update/Manual download...run the programs follow instructions.......(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) here is the link After installation connect your sansa......
Also make sure you are connected to a 2.0 usb the back of the computer is best (the motherboard).... USB mode located on the sansa if asked to change to MSC goto menu press enter scroll to settings press enter scroll to usb mode press enter scroll to msc press enter press menu.....Connect should auto start sansa software..... Sansa software/driver Updates firmware follow instructions Downloads manual Downloads converter
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Sansa e260 just stopped working :( I tried the

Try inserting a(n) SD chip into the player and then try restarting. If it gets stuck on the refresh database screen, plug it into your computer. It's the only thing that unfroze my e280.
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White screen on sansa e260

For the non-deletable files try: http://forums.sandisk.com/sansa/board/message?board.id=e200&message.id=26888&query.id=215455#M26888
http://forums.sandisk.com/sansa/board/message?board.id=e200&message.id=24445&query.id=215455#M24445
http://forums.sandisk.com/sansa/board/message?board.id=e200&message.id=2824&query.id=215455#M2824

For the Display: http://forums.sandisk.com/sansa/board/message?board.id=e200&message.id=25895&query.id=215591#M25895
http://forums.sandisk.com/sansa/board/message?board.id=e200&thread.id=16113&view=by_date_ascending&page=1

Hope this helps...
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My sansa e260 screen wont turn on anymore!

try to get a driver for the mp3 for the computer, and check if the battery is okay.
1helpful
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My sansa e260 doesn't even turn on

Had the same problem, blue light no screen, took the cover off found a small black rectangle block not completely pushed in. the block is located on the right center on the part above the battery and right behind the screen.
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Sansa E260

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

0helpful
1answer

Black screen no scroll light ????

I suggest that you hold down the power button for 15 seconds. It will reset it.
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Black screen and blue scroll only please help????????

something is seriously wrong then. try sending it to a repair shop.
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