Everything on my player has been deleted.There are no files,no firmware-nothing.Windows now recognizes it as a USB Flash memory.The Device Manager utility won't detect the player and fix the firmware.How can I obtain the system files and directories?Philips tech support didn't help at all.Thanks
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Re: HDD6330 file structure issue
First, reload the CD. Then grab a clean version of the software from the Philips website: Then, Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor
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Flash drives are just like any drive....nothing specific....you cant del system files...even if you format the pen drive the system files are there....
you pc is behaving funny as the USB port is having trouble / pen drive is not connected properly....as no specific drivers are installed fore the USB ports...it's all Windows drivers that sue the USB ports....
1 remove the pen drive
2 switch off and switch on the PC
3 reconnect the pen drive
The HDD6330 works perfectly with Windows Media Player 10, but synching it with Windows Media Player 11 eventually causes problems - there is a warning about this issue on Philips' website. The damage has probably already been done, but if your computer will still recognize the GoGear, double-click MyComputer, double-click the icon of the Philips Go Gear, and look for a file call "wmpinfo" - it is a file that Windows Media Player 11 adds automatically to the player that wreaks havoc on this particular GoGear - delete the file called "wmpinfo". Then rollback your version of Windows Media Player to ver. 10 - it will not erase any of your media files in the process.
The demo songs still don't show up when I select "Show hidden files/folders". I had go to Menu->Settings->Format, and proceed with formatting it to get the demo songs off my Sansa c240 (This will delete all songs/files).