Question about Philips GoGear HDD6330 MP3 Player

2 Answers

HDD6330 file structure issue

Everything on my player has been deleted.There are no files,no firmware-nothing.Windows now recognizes it as a USB Flash memory.The Device Manager utility won't detect the player and fix the firmware.How can I obtain the system files and directories?Philips tech support didn't help at all.Thanks

Posted by bojkata on

  • Anonymous Apr 09, 2009

    MP3 doctor keeps giving the same solutions to completely different problems! I am sorry, but I dont think you are even reading what folks problems are. "Back up all files on GoGear" the user just got done saying he has "no files". When there are no files, the device manager does not detect the player, thus not being able to "REPAIR" or update the firware. I have the same problem myself. I hope someone out there has an alternative solution to this problem.

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2 Answers

Anonymous

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Solution!

Please see the link below. The instructions are a little different but it worked for me. You may have to reformat your device from "my computer" if its being detected as a drive.

Thanks

http://www.fixya.com/support/t1088092-player_isnt_recognized_device_manager_or

Posted on Apr 09, 2009

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First, reload the CD. Then grab a clean version of the software from the Philips website: Then,
Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Posted on Feb 11, 2008

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1 Answer

My 8G Philips GoGear SA3285/37B is saying i have no memory left when i've deleted everything on it, music and all. how do i fix or reformat it?


Firstly, I'd suggest that you do a soft reset of your player. You will find the reset button next to the 'power on' button on the side of the player. Please hold the Reset button using a pen tip or other sharp object for 10 seconds. Now turn it on.

If that doesn't work, I'd suggest that you try to restore factory setting using Device manager or repair it using Philips songbird or device manager.

Launch Device Manager and click the Tool menu and select "Repair", then follow the instructions to perform the repair process. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.

Hope this works.

Feb 15, 2011 | Philips GoGear Flash MP3 Player

2 Answers

Firmware update went wrong


What operating system are you using? The Zen Touch firmware update will fail in Vista or 7 -- you need to run the update from an XP install. Once you successfully get the 2.11 firmware on the Touch, it will then interface with those later OS's without difficulty. Also, what version of Windows Media Player are you running? Believe it or not, this makes a BIG difference. The latest Media Player 11 will cause the firmware flash to fail, as will WMP <= 9. I have three separate players that have experienced this problem, including one that had been disassembled THREE YEARS AGO after a failed flash, and was able to resurrect all utilizing this method:

(1) Uninstall everything Creative: the driver, Jukebox, etc. Delete the Creative folder from Program Files. (Some amendment to these instructions may be in order if you have a Creative sound card -- I have built-in Realtek sound so it didn't apply in my case). A restart may or may not be required: go ahead and do so to be safe.

(2) Plug the device in after restart. Windows will want to find drivers for it -- cancel that process. Open the Device Manager. The Touch should come up with an exclamation point next to it (since the drivers were not uninstalled): right-click and select "Uninstall." I have seen instructions on the Web to also uninstall all USB root hubs, but I have found that unnecessary and a pain if you have a USB keyboard and/or mouse. Unplug the device. Restart.

(2) If you are running a version of Windows Media Player not equal to 10, either install 10 (if you have 9 or below) or roll back from 11 if you have that. Restart.

(3) Plug the device back in. My supposition is that this is particular to WMP 10, hence the problems with other versions. The device should pop up as "Creative Zen Touch:" if Windows asks to find drivers, cancel that process, and the device should now come up as an "MTP device."

(4) Since the firmware flash failed, the Zen is probably in recovery mode. Launch the firmware updater software on the computer, and stay at the language selection screen. Choose option 3, "reload firmware," from the recovery menu. It will inform you that it is "deleting old firmware" and then will give you a short period of time with a dialog saying "start firmware update" on the Zen screen. During this time period (about 2 secs), press the language selection of your choice on the computer in order to start the update. It should go through successfully this time.

Jun 07, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

Usb device not recognize


You mentioned that you uninstalled the unknown device from the Device manager. If you uninstall it then connected your usb flash drive you will see an error again on your device manager. This means that the driver for your usb port is not properly installed.

To install it, visit dell website, look for the model of your machine and locate the driver, download it then install from your machine.

Jun 02, 2009 | Dell Inspiron 6400 Notebook

1 Answer

Can't access files on Sansa e260


I had to install the update on to my labtop and finally it recognized it and updated....
Download Update if you haven't yet on a flash drive for the labtop definite 2.0 usb port... (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe)

Apr 21, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

The mp3 player no is no longer recognized by the computer.


Dear customer,
           Try going into your Device Manager and uninstall all the entries that are something along the lines of USB Root Hub then reboot with all USB Devices unplugged until after Windows detects and reinstalls the USB Root Hubs then plug in your MP3 Player and see if it is detected and installed properly.

          Did u change ur Operating system of late? To see what version you have, Right Clcik My Computer and choose Properties.Some USB mass storage devices and mp3 players require that you have Windows XP Service Pack 1 or Service Pack 2 to work. I had a USB flash drive that kept restarting my computer until I installed SP1.so pleas do check with tat too..
plz rate this solution.. good luck.. thank you..

Apr 08, 2009 | Philips GoGear SA5285/37 Digital Media...

1 Answer

Can't find clip in my computer


This is and excerpt from "EphMusicFan" on the Real player forum. Original link is also below.

" The following steps finally fixed everything for me. While it may seem long, it only takes about 15 minutes and should fix everything.

If you run windows XP don't have Windows Media Player 11 installed, download and install it here,
http://www.microsoft.com/windows/windowsmedia/player/download/download.aspx

Run Windows Update, and install all high priority and optional updates related to Windows Media Player or device synchronization.
On XP, the updates include:
Update for Windows Media Format 11 SDK for Windows XP (KB929399)
Security Update for Windows Media Player 11 for Windows XP (KB936782)
Update for Windows Media Player 11 for Windows XP (KB939683)
Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11 (KB941569)

Open Rhapsody
From 'My Account' menu select de-authorize computer
Close Rhapsody

To delete the mcs.rma file:

1. Close RealPlayer/Rhapsody
2. Click the Windows Start button. Then click Run.
3. Type %windir%\system32\ and click OK.
4. Find the mcs.rma file.
5. Right-click mcs.rma and select Delete.
6. Close the window.

To delete the basi3260.dll file:

1. Open the My Computer icon on your desktop.
2. Open the C: drive (usually Local Disk (C:\)).
3. Open the Program Files folder.
4. Open the Common Files folder.
5. Open the Real folder.
6. Open the Plugins folder.
7. Find the basi3260.dll file.
8. Right-click basi3260.dll and select Delete.
9. Close the window.
10. Restart your computer.


on sansa Clip itself, disconnected from computer, go to settings, then choose format

Make sure Rhapsody, Windows Media Player, and all other media programs are closed

download firmware
http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=2946 (make sure you get 'Americas' firmware version)
unzip firmware file
connect to computer
drag firmware file onto sansa Clip icon in Windows explorer
wait to finish all copying (Sansa Clip screen will say connected, not writing or reading)

disconect
firmware updates on device, then it shuts off automatically
turn it back on
reformat from device (settings menu, format)
put in msc (under USB mode on settings menu)

reconect
open sansa Clip E:/ in Windows explorer, delete all files (should be 6-8 folders and files in top level directory of Clip)
reformat from windows explorer (right click, format, (FAT file system, NOT FAT32))

disconect
put in mtp (under USB mode on settings menu)

Open Rhapsody
It will run through quick setup again, due to files deleted before.
'Reathorize Computer' (under 'My Account' menu)
"Update Track Licenses' (same menu)

connect to computer
wait for Rhapsody to fully load clip (may take 30 seconds)
reformat from rhapsody (right click on sansa clip icon in rhapsody, select reformat)
hold down control and shift buttons at same time, right click on sansa clip icon in Rhapsody, select 'reset secure clock'
right click on sansa clip icon in rhapsody, select authorize device
wait while sansa clip updates (wait for screen of device to say 'connected' for a while, rather than writing or reading)

disconect

reconnect
wait a while updates finish

disconect
verify acount, and dates on device, under setting menu, account
should say renewed (with today's date) expires a date 30 days later.


download one new track from rhapsody you never have downloaded before

reconect
transfer that one track to clip
wait for all updates to finish

disconect
verify account, dates on device, check that the track plays properly"

Hope that helps.

http://real.lithium.com/real/board/message?board.id=InstallingRhapsody&thread.id=26724

Feb 05, 2009 | SanDisk Sansa Clip MP3 Player

2 Answers

Samsung yp-s3 won't install hardware


Unlike my other MP3 player, the S3 by default is not recognized as a stanrdard USB device. The S3 is an MTP device. MTP is Microsoft's protocol for communicating with the S3.
Window's Media Player 10 or higher will recognize the S3.
Vista will automatically recognize the S3 as well.

There is a firmware upgrade you can try to make the S3 be seen as standard USB device (UMS Mode).
For more info, follow this link:
http://www.anythingbutipod.com/forum/showthread.php?t=33445

Hope this helps

Sep 26, 2008 | Audio Players & Recorders

1 Answer

Doesnt recognize my mp3 at all


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Aug 08, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

"format not supported" - error message of death


1. songs which have copyright protection on aren't recognised by the player
2.you can't convert from WMA to MP3
3. you can't drag and drop from a CD you have to rip it first. i suggest you use windows media player for this as it is very quick you just put in the disk and click 'RIP'
4. you can down;load the latest media converter from the philips website which will actually convert things
5. try upgrading the firmware (from the philips website) you need to download the new device manager and then follow insructions from the web page
6. try reparing your device using the new device manager (it will delete anything you have on there

Aug 08, 2008 | Philips GoGear Flash MP3 Player

4 Answers

Connect to pc


Sounds like the system files have been corrupted or deleted.

The HDD6330 is only compatible with Windows XP (With Service Pack 2) & Windows Media Player 10. If you have version 11, you will need to uninstall it to roll back to version 10.

Install and run the Philips Device Manager from the product CD.

Connect the player to the power supply and PC.

If the player is recognised by the PC, select the repair/restore option in Philips Device Manager, and follow the on-screen prompts.
This will format the player and re-load the firmware.

NOTE: THIS WILL DELETE ALL TRACKS ON THE PLAYER.

If this doesn't help, then post details of what happens, and I'll try to help further.

May 10, 2008 | Philips GoGear HDD6330 MP3 Player

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