Question about Hitachi 50V500 50 in. HD-Ready LCD Television
When the background on my laptop is dark, one can notice a tiny red spot on the screen. All I need to know is as follows: 1) Technically what's a red spot? 2) How does a red spot occure? 3) Is a red spot a manufacturing defect? 4) When there is a red spot on the LCD. Do we require the LCD to be replaced immidiately?
My friend's TV was well out of warranty and a Sears (the retailer) tech agreed that the engine needed replacement. They called Hitachi Customer Relations who will send the part to the home at no charge. Sears did not charge for the service call, but will charge $242 for labor to install the parts and adjust the TV.
Thanks for the posts. He saved $$$$.
Posted on Jan 26, 2008
We had the same problem and the infamous "red cloud" is a light engine defect and Hitachi knows about it. After calling Hitachis Customer Relations Department (not customer service) they referred us to a local Hitachi dealer that diagnosed the problem in less than a minute as a "light engine defect". We called Hitachi back and once they confirmed this with the dealer, they shipped the part to the dealer and the tech came out and installed it...looks like brand new TV. Here's the deal though, when you first call Hitachi, they will act like they've never heard of the problem until you have theTV looked at. They will pay for the part...$1500 but they will ask you to pay the install. Our install was $400...worth it to us on a $3600 TV. Be sure and call the Hitachi customer relations department and not regular customer service...you will get no where with them. The Customer Relations Department # is 800-654-7013. Good Luck!
Posted on Nov 24, 2007
We followed "varian's" advice and called Hitachi customer relations and scheduled a service appointment with Sears who was the retailer. The tech diagnosed the problem and waived the $105 service fee when Hitachi agreed to send the replacement parts for free. The installation charge will be $242 when the parts arrive. The TV was well out of warranty.
Posted on Jan 25, 2008
Our Hitachie 50" HCTD had a blue cloud and it is just over 2 years old. We were told by the company where we went to get it looked at that this is a very common problem and it would cost us $1,280 to fix on a $2,500 TV.
Quite a crock
Posted on Dec 09, 2007
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