We have a Nortel Norstar M7310 phone system. Whenever we want to transfer a caller to voicemail or access a voicemail box to retrieve message, a message comes up on the screen that says "Flash busy".
It is telling you that the voice mail ports are busy and can not take another call in to the voice mail system. If the port the does not clear up after a min or two then reset the voice mail system . Unplug the power cord from the wall and let it set for a min , then plug it back in and wait about 5 min for the system to come back up , that should free up the ports .
Best solution worked perfect for me.
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