Use rhapsody for the trial period and now My SanDisk Sansa e200 won't acknowledge any downloads on my e200 since I didn't sign up for rhapsody. How can I get my e200 to allow download from somewhere other than rhapsody?

STEP 1: Soft Reset

Simply press and hold the power button for 20 seconds. The soft reset would refresh the player. After doing the soft reset, try to turn on the player once more. If this didn't resolve your issue continue to step 2.

STEP 2: Firmware Update

Firmware controls the functions of your device (how your device operates). In cases where the product does not perform as intended, the update fixes the issue by replacing the current firmware with the latest enhanced version.

Please be reminded that for your player to work properly you need to meet the requirements below.

- Windows XP SP2 or higher
- Windows Media Player 10 or 11

To Download the Sansa Firmware Updater, you may copy and paste this link to the address bar of your web browser:
http://mp3support.sandisk.com/sansa/Application/SansaUpdaterInstall.exe

To Know More on Using the Sansa Firmware Updater:
http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=306

If you encounter any issues with the Sansa Firmware Updater, we can try to use the Manual Firmware Update.

There are three versions of the Sansa e200 - Version 1, Version 2, and Rhapsody. This can be found by going over to "Settings" if you found "format" then you have a "v2" or look at the back of your player and check the exact model number under the "CE" logo it should say "model:e200" for Version 1; "model:e200 V2" for Version 2; and "model:e200R" for Rhapsody Version. Make sure that you choose the correct firmware version for your device as updating it using the wrong firmware version may render your device useless.

E200 Manual Firmware and Instructions:
http://forums.sandisk.com/sansa/board/message?board.id=e200&thread.id=15209

E200V2 Manual Firmware and Instructions:
http://forums.sandisk.com/sansa/board/message?board.id=e200&thread.id=13548

E200R Manual Firmware and Instructions:
http://forums.sandisk.com/sansa/board/message?board.id=e200R&thread.id=2280

Hello,

When your operating system on the computer is Windows:
Run the Sansa Firmware Updater to get the Sansa Media Converter: http://kb.sandisk.com/app/answers/detail/a_id/101/related/1

When your operating system on your computer is Mac, or when you want to update manually:
go to the Sansa forum: http://forums.sandisk.com/sansa/board?board.id=e200

note
Only when you have the e200 series version 2 player, videos can be viewed from the microSD card.
Accessing the microSD card:
http://kb.sandisk.com/app/answers/detail/a_id/167
Highest capacity of the microSD card:
Verify the version of the player. To check, go to Settings > Info.
For 01.xx.xx firmware (e200 version 1) - up to 2GB microSD cards
For 03.xx.xx firmware (e200 version 2) - up to 16GB microSDHC cards
Differences between e200 version 1, 2 and Rhapsody player:
http://kb.sandisk.com/app/answers/detail/a_id/193

For supported files, see:
http://kb.sandisk.com/app/answers/detail/a_id/21
and
http://kb.sandisk.com/app/answers/detail/a_id/32

Hello,

How to handle pics and videos on the Sansa e200, see next link:
http://kb.sandisk.com/app/answers/detail/a_id/564/kw/media%20converter/r_id/101834
These are videos showing how to add pics and videos on the player, using the Sansa Media Converter.

Download the Sansa Media Converter:
http://mp3support.sandisk.com/sansa/SMC
Allow the download when blocked, to start downloading.

Guides for the e200 series:
e200v1:
http://mp3support.sandisk.com/downloads/um/e200v1_userguide_en.pdf
e200v2:
http://mp3support.sandisk.com/downloads/um/e200v2_userguide_en.pdf
e200r Rhapsody:
http://mp3support.sandisk.com/downloads/um/e200r_userguide_en.pdf

Hello,

All Sandisk "Answers" links for the e260 software:
http://kb.sandisk.com/app/answers/list/kw/software/p/555%2C618%2C621/r_id/101834/search/1

Manual e200v1:
http://mp3support.sandisk.com/downloads/um/e200v1_userguide_en.pdf
Manual e200v2:
http://mp3support.sandisk.com/downloads/um/e200v2_userguide_en.pdf
Manual e200R Rhapsody:
http://mp3support.sandisk.com/downloads/um/e200r_userguide_en.pdf

How to use Windows Media Player 10 or 11 on the computer:
http://kb.sandisk.com/app/answers/detail/a_id/389/kw/software/p/555%2C618%2C621/r_id/101834

How to ad pictures and videos on the Sansa:
http://kb.sandisk.com/app/answers/detail/a_id/564/kw/media%20converter/r_id/101834
Download the Sansa Media Converter for converting pics and videos:
http://mp3support.sandisk.com/sansa/SMC



How to update the firmware on the player e200 series:
http://kb.sandisk.com/app/answers/detail/a_id/306/kw/firmware/p/555%2C618%2C621/r_id/101834

> Sandisk forums <
Link to Firmware e200v1:
http://forums.sandisk.com/sansa/board/message?board.id=e200&thread.id=15209
Link to Firmware e200v2:
http://forums.sandisk.com/sansa/board/message?board.id=e200&thread.id=13548
Link to Firmware e200r Rhapsody:
http://forums.sandisk.com/sansa/board/message?board.id=e200R&thread.id=2280

Sansa e200 series has 3 not interchangeable versions of firmware:

• version 1: e200, firmware starts with v1.xx.xxx
• version 2: e200v2, firmware starts with v3.xx.xxx
• version rhapsody: e200r, firmware starts with v1.xx.xxx

Site for the difference between these versions:
http://kb.sandisk.com/app/answers/detail/a_id/193


The exact type should be on the back of the player: model e280R.
For the rhapsody there is only 1 firmware available.
The zip file can be downloaded here:
http://mp3support.sandisk.com/firmware/rhapsody-1.0.2.165.zip

When another firmware is needed, go to the download firmware wizard on next page and select your model:
http://www.sandisk.com/sandisk-support/driver-download-wizard.aspx

Get the software from Sandisk's website - e200 series Support - get country-specfic software - are you in a country that bans music download services? Contact Rhapsody support, or go to their country-specific page for the answer to that one

I use Rhapsody with Vista. You need to go to Rhapsody's website (or Best Buy Digital Music Store, which runs the same software) and download the updated version, which will work just fine.

Purchased music from iTunes can be put on Sansa players as well when you set-up Rhapsody to manage your music. Have the program detect your music library and then all you have to do is drag and drop to your MP3 player.

conect to your computer make a right click in the music folder you want to download and go to "send to" you will find the sansa in the list make a click over the sansa and you goit reapeat for each song or folder...good luck and rate this help.....

The error message means that you have a different version.

Your device is annotated with an R or the word Rhapsody on the back. I have contacted FIXYA to add these models, but my words were unheard.

You will need to contact SanDisk for the Rhapsody version of the files to fix your problem.

SanDisk Technical Support 1-866-726-3475




Best of Luck.

I had the same problem. In the end I reformatted the e200. To reformat hook up to your pc and there should be a reformat option on the e200 icon.