When refrigerator defrosts, water drains down into the bottom section and collects under the crisper drawers. We vacuumend the condenser coils and took off back plate and checked for excessive lint or dust. The drain pan under the refrigerator was dry. We can hear the water running during the defrost cyle but is not draining into the pan at the bottom of the refrigerator. It is draining inside as described above.

Most frost free refrigerators take water from the freezer so you do not have to defrost the freezer. That being said there should be a drain under the crisper. Check to see if it is clogged.
you may need to put something under the refrigerator to collect the water..

adjust your settings for what you keep in there...and you should be able to solve the problem

The drain in the freezer behind back lower panel
needs opening. You can see it at the bottom of the back panel
underneath the evaporator coils. (The cold coils)
Run Hot water in the drain until it clears or use a hairdryer.
When the defrost melts the water it goes down the drain
If the drain is clogged with Ice or ? The defrost water
overflows into the ref. or freezer or on floor
Run Hot water in the drain until it clears or use a hairdryer.
Also check fan undernearh Ref in the rear
Clean condenser coils underneath
.I'm including my article on Refrigerator Repair for your help and convenience.;
Please click or copy and paste into browser for Article
http://www.fixya.com/support/r5816737-fix_refrigerator_psychologically
If you need more help GO HERE:

http://www.applianceaid.com/procedures.html

Thanks for using fixya
Leo Ponder
imufo2
Please VOTE FOR ME IF THIS WAS HELPFUL

The drain in the freezer behind back lower panel
needs opening. You can see it at the bottom of the back panel
underneath the evaporator coils. (The cold coils)
Run Hot water in the drain until it clears or use a hairdryer.
When the defrost melts the water it goes down the drain
If the drain is clogged with Ice or ? The defrost water
overflows into the ref. or freezer
Run Hot water in the drain until it clears or use a hairdryer.
Also check fan undernearh Ref in the rear
Clean condenser coils underneath
.I'm including my article on Refrigerator Repair for your help and convenience.;
Please click or copy and paste into browser for Article
http://www.fixya.com/support/r5816737-fix_refrigerator_psychologically
If you need more help GO HERE:

http://www.applianceaid.com/procedures.html

Thanks for using fixya
Leo Ponder
imufo2
Please VOTE FOR ME IF THIS WAS HELPFUL

The drain in the freezer behind back lower panel
needs opening. You can see it at the bottom of the back panel
underneath the evaporator coils. (The cold coils)
Run Hot water in the drain until it clears or use a hairdryer.
When the defrost melts the water it goes down the drain
If the drain is clogged with Ice or ? The defrost water
overflows into the ref. or freezer
Run Hot water in the drain until it clears or use a hairdryer.
Also check fan undernearh Ref in the rear
Clean condenser coils underneath
.I'm including my article on Refrigerator Repair for your help and convenience.;
Please click or copy and paste into browser for Article
http://www.fixya.com/support/r5816737-fix_refrigerator_psychologically
Thanks for using fixya
Leo Ponder
imufo2
Please VOTE FOR ME IF THIS WAS HELPFUL

The drain in the freezer behind back lower panel
needs opening. You can see it at the bottom of the back panel
underneath the evaporator coils. (The cold coils)
Run Hot water in the drain until it clears or use a hairdryer.
When the defrost melts the water it goes down the drain
If the drain is clogged with Ice or ? it overflows into the ref.
Run Hot water in the drain until it clears or use a hairdryer.
Also check fan undernearh Ref in the rear
Clean condenser coils underneath
.I'm including my article on Refrigerator Repair for your help and convenience.;
Please click or copy and paste into browser for Article
http://www.fixya.com/support/r5816737-fix_refrigerator_psychologically
Thanks for using fixya
Leo Ponder
imufo2
Please VOTE FOR ME IF THIS WAS HELPFUL

Hi,

The defrost drain is located just under the cooling coils in the back of the freezer. You will need to unload the food and remove the shelves from the freezer. Take the back panel off from inside the freezer and you will see a hole just below the coils. Flush it with hot water using a turkey baster or small hose. See the link below for more details.

Defrost Drain

Good day,
On some of the older models when the refrigerator went thru it's automatic defrost cycle, the condensate water ran down the back wall, under the crispers and out that drain plug you described.
You can verify if that is your model by looking at the back wall of the machine. If there is no drain tube running down the back, then that is the model you have.
If that is the case, just remove the plug. The water should run directly into the drain pan.
Clean the plug and opening and that's it.

There is most likely a plugged drain in the freezer section. The easist solution can be to empty the refrigerator and unplug it over night. If this is not possible then the back or bottom should be removed to allow access to the drain and a hair dryer can be used to make defrosting go faster. still takes a while, if there is access in the back of the unit that can be the cause of the plug.

When the refrigerator goes into defrost mode there is a drain tube that allows water melted off the evaporator coil to go into the drain pan that you found empty. That drain tube is clogged.