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Is the printer a photosmart c5550? That will make a difference in your ability to find drivers. If you have a c5550, there are drivers if you search on HP.com for your drivers. You will also need to know your operating system to narrow down the drivers you should download.
Try unistalling the printer drivers and reinstall the drivers...here's a link in case you cannot locate your driver disk... http://www.download.com/BJ-Printer-Driver-Canon-Pixma-iP6000D/3000-2116_4-10556279.html If it still doesn't work, try cleaning the contacts between the color cartridge and the printer... Otherwise, your printer needs repair or replacement.