HI, it's Jim from Crucial Vacuum!
Your Hoover may be losing suction in the hose and having an issue with the brush roll due to a clog within the vacuum, or possible debris stuck on the brush roll itself. Here's some tips that will help.
First off, if your brush roll just keeps turning be sure to turn off your vacuum before examining it. In regards to the lack of suction in the hose there may be a clog in the vacuum itself.
After every use, make sure to empty your unit's dust cup. Allowing for fine dust and debris to rest in your unit's dust cup for a long period may cause your unit to become clogged, which leads to poor or even no suction, for the hose as well.
It is recommended to wash and clean your unit's filter weekly. To do so, empty your filter screen outdoors to take off any excess debris and then clean under running water until the water comes out clean. Allow the filter screen to fully dry before inserting it back into the unit. This may take up to several hours. Be sure to allow it to FULLY dry.
Lets look at the hose itself. Stretch the hose out entirely to see if there are any clogs within. A handy way to unclog your hose is to use a broom handle or coat hanger. Make sure the coat hanger is a plastic one. You don't want to tear the walls of your hose.
As for the brush roll itself. Is the belt intact? After usage the belt will stretch out and lessen the tension on the brush roll. This could be causing the brush roll to have a lack of resistance against it. You want to be sure the belt is on there nice and tight. Also, manually spin the brush roll to see if there are any clogs or debris stuck within.
You can purchase replacement parts for your Hoover direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Crucial Vacuum Customer Care