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Re: BenQ DQ60 DVD RW Dual Layer Burner drive won't open
Just replace the Belt it is located on the Motor. Dont clean the tray for it has Grease on it needed for lubrication just brush off dust that will do.
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you might have to uninstall both the dvd/cd + its drivers then reinstall them actually unplug the cd/dvd from its power cable then restart your computer plug it back in your computer should activate found new hardware or control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you can you can update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall hope this helps
To open this drive you can open My Computer and right click your DVD drive and select eject. You can also open any CD/DVD drive by taking a paper clip (or something the size of one) and inserting it inside the tiny pinhole near the eject button on the drive.
Double check the Ribbon Cable Connector is installed Correctly ( 40-80 Strand IDE ) sometimes if these are not fitted squarely Or pushed in hard enough. Can cause a Problem.
Also try the emergency eject procedure on The Drive. Small jewellers screwdriver Or Needle, insert into the drives faceplate ( pinhole in drives faceplate drawer ) push to open dvd drawer. pull out drawer Gently. And push back in. This ocassionally works for a stcking Drawer/eject mechanism.
Finally try the drive without a disk in ( open/eject Or Close )
did this happen after you have updated your win xp to sp3? try to do a system restore. go to all programs>accessories>system tools>system restore> go back to the date before the sp3 was installed. try also updating the driver for your optical drive