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Nortel phone voicemail

When an outside caller calls into my extension, it goes to the general box instead of my voicemail.

Posted by Oscar J. Giraldo on

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Megan

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  • 28 Answers

Hi Oscar,

It sounds like your voice mail and your phone extension are either totally different from each other, or your voice mail isn`t licensed properly.

Posted on Jun 15, 2014

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5 Related Answers

Anonymous

  • 1 Answer

SOURCE: Voicemail

When calling in from outside, at the welcome message, dial # > 9 > then the extension to be reached, ie: #,9,120

You will hear a different answer message, and be able to access your voicemail.

Posted on Jun 30, 2008

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Anonymous

  • 27 Answers

SOURCE: "flash busy" message when trying to retrieve voicemail messages

It is telling you that the voice mail ports are busy and can not take another call in to the voice mail system. If the port the does not clear up after a min or two then reset the voice mail system . Unplug the power cord from the wall and let it set for a min , then plug it back in and wait about 5 min for the system to come back up , that should free up the ports .

Posted on Apr 17, 2009

consultel1

george peters

  • 860 Answers

SOURCE: AVAYA PARTNER ACS PHONE SYSTEM

Yes it can. Depending on the type of voice mail attached to your system you can both have the lines answered with a seperate main greeting (partner messaging can do this) or answered by a seperate mailbox (all partner voice mails).

Posted on Oct 06, 2009

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Anonymous

  • 1 Answer

SOURCE: Inter-Tel Axxes phone outside calls don't go to voice mail

I had this same challenge with an InterTel 5000 system. Outside calls going right to the receptionist. My solution: You cannot fix this from a phone, you must open the DB Session Manager, move to Call Routing Tables (this is right above Voice Processor) and move all of your extensions above the "NO MATCH" and "EMPTY" lines on the bottom. Anything below those two lines will bypass the extension and go straight to the main attendant. At least in my configuration it does. See below...
bb752dc.jpg By just moving that last extension "5059" above the "NO MATCH" line, calls will now go to the extension from an outside caller. The trick is to hold your mouse on the pen icon and click several times to activate that line, then you can drag it to where you want. See below...

8e5e1dd.jpg Hope this helps someone?

vandata1

Posted on Mar 11, 2010

cnavarro

Carl Navarro

  • 2460 Answers

SOURCE: nortel T7316E ringer

It always will. Now you need to go into system programming and program the phone to NOT ring.

Posted on May 21, 2010

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1 Answer

How do outside callers get my voicemail instead of the operators voicemail?I have a NEC Dterm80 phone model DTH-8D-2BKTEL.


Outside callers, only get an operators voicemail, when your phone can't be reached. For whatever reason. No contact to a cell, switched off, airplane mode, you name it.
Then when you have contact to the provider, you should setup your voicemail, the way your provider would like you to do.

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When I transfer a call from the front desk, the person's voicemail does not pick up, it transfers back to front desk.


Either the voicemail box isn't setup, the voicemail box isn't assigned to that extension, or that extension has forwarding setup that is incorrect. I have no experience with a Nortel phone system though so if you need specifics on how to get into those areas of your system to fix them you'll have to wait for another response.

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I have a Nortel T7316E phone at work. We have extensions but don't have direct dial; only a receptionist that can place calls into our voicemail. My question is, how can I check my voicemail remotely after...


Depends on the voicemail, but generally:

Call the receptionist

When the auto attendant answers, press * (or sometimes "**"), OR ask the operator to transfer to your line and press "*" during your message.

It will ask you your login information.

Dial your extension and password together as one number and press #

You can now operate the voice mail.

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How to forward a call to a virtual voicemail box


With the caller on the phone, press a "Voicemail Transfer" button, then the extension number and hangup.

OR

With the caller on, press FEATURE 14, then the extension number and hangup.

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CP100 Auto Attendant transfers direct to voicemail


The norstar extension may be setup up for Call Fwd to voicemail, or call fwd/busy. Also, Custom Call Routing may be setup to send the caller directly to the mailbox.

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AVAYA PARTNER ACS PHONE SYSTEM - Voicemail/Greeting capability


Yes you can have the 2 lines answered by a particular mailbox instead of the AA greeting.
Would need to know the model of the voicemail system that is installed to see if there are more than 1 AA menus.

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One of our office phones is set up for voice mail yet the phone rings continuously. It won't offer the caller voice mail. Any suggestions?


You need to go into system programming and set that extension to "Forward no answer" to the extension of the voicemail.

If you dont know what that means, I would call someone in, as you can ruin your system by doing the wrong things.

Aug 05, 2009 | Nortel Lands Phones

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Call Pilot voicemail Nortel


Depending what number your extensions start with, you need to go to the programming for the auto attendant and "undefine" the number in the menu. More than likely, it is built as a "thru-dial" and allows callers to punch in the extension. If you remove this, callers will have no other choice but to use the options in the menu. I can walk you through these changes if you want.

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T7208 nortel network general voicemail locked


Generally, you dial feature 981 to get in, then extension number and password. If you have no new messages it will say that, then give you the option to review old messages. To delete a message you press 76. If that doesn't work, login to your mailbox, press 8* then 6 to get to "go to message" then press the message number and #. If you have an on-site administrator, they can delete your mailbox as well, otherwise you will have to call your tech help service and have them erase it remotely.

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2 Answers

Going to voicemail


The phone you have can go on several different Norstar phone systems and you can have several different types of voice mail. Your voice mail (and possibly the phone system) needs to have programming changes, not the telephone. Your first step is to determine which Nortel phone system you have and also what model voice mail. You will need manuals for the phone system and voice mail. Hopefully you already have a programming or administration manual for the voice mail. Someone should have gotten this information when the system was first installed but that could have been many years ago.

What happens when you are waiting for that time? Do you hear absolutely nothing? Instead of being sent directly to your voice mail box, it may be sending callers to a voice mail branch where you would normally have a recording "press 1 for this, 2 for that" If there is no recording the system will wait for a response that the caller has no idea of and usually replay the message 3 times before defaulting to your mailbox (in this case a blank message). That is my best guess with the information I have from you so far.

Nov 01, 2007 | NorStar T7316E Corded Phone

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