When an outside caller calls into my extension, it goes to the general box instead of my voicemail.
Hi Oscar,
It sounds like your voice mail and your phone extension are either totally different from each other, or your voice mail isn`t licensed properly.
SOURCE: Voicemail
When calling in from outside, at the welcome message, dial # > 9 > then the extension to be reached, ie: #,9,120
You will hear a different answer message, and be able to access your voicemail.
SOURCE: "flash busy" message when trying to retrieve voicemail messages
It is telling you that the voice mail ports are busy and can not take another call in to the voice mail system. If the port the does not clear up after a min or two then reset the voice mail system . Unplug the power cord from the wall and let it set for a min , then plug it back in and wait about 5 min for the system to come back up , that should free up the ports .
SOURCE: AVAYA PARTNER ACS PHONE SYSTEM
Yes it can. Depending on the type of voice mail attached to your system you can both have the lines answered with a seperate main greeting (partner messaging can do this) or answered by a seperate mailbox (all partner voice mails).
Testimonial: "thx"
SOURCE: Inter-Tel Axxes phone outside calls don't go to voice mail
I had this same challenge with an InterTel 5000 system. Outside calls going right to the receptionist. My solution: You cannot fix this from a phone, you must open the DB Session Manager, move to Call Routing Tables (this is right above Voice Processor) and move all of your extensions above the "NO MATCH" and "EMPTY" lines on the bottom. Anything below those two lines will bypass the extension and go straight to the main attendant. At least in my configuration it does. See below...
By just moving that last extension "5059" above the "NO MATCH" line, calls will now go to the extension from an outside caller. The trick is to hold your mouse on the pen icon and click several times to activate that line, then you can drag it to where you want. See below...
Hope this helps someone?
vandata1
SOURCE: nortel T7316E ringer
It always will. Now you need to go into system programming and program the phone to NOT ring.
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