Question about HP PSC 1610 All-In-One InkJet Printer

2 Answers

Cartridge problem black cartridge mistakenly put in color cartridge slot. Was able to remove after much effort, but am now receiving a "check color cartridge" error message. I have cleaned print & cartridge contacts, but no luck. Any suggestions??

Posted by Dandelion on

  • Dandelion Sep 15, 2007

    Thanks, but I tried that. I was online with HP and they suggested that, but no luck!

  • Dandelion Sep 28, 2007

    Still need a solution. I have tried all the things you mentioned. A friend, with a different HP printer (with a touchpad) had a fix by hitting certain # settings, but my printer doesn't have a keypad.



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First try to remember if you have applied a little too much of pressure while taking that out......... If yes- the firmware has got damaged. i shall give you 2 options for that: 1. visit and downloading the firmware s/w through the following path as mentioned -- home page-s/w and drivers download-for product(enter the printer model no )-chose the model-chose OS-download firmware 2. service the product in a service centre( authorised )

Posted on Oct 06, 2007



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Try a power cycle. Turn Off your Printer pull the plug and turn On!

Posted on Sep 15, 2007

  • Anonymous Sep 15, 2007

    clean the contacts on the printer itself. re insert both the cartridge then remove them again and insert them again.



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I have a HP Color Laserjet 2025. I recently replaced the color cartridges and when I tried to replace the black toner cartridge I got the message - "remove the shipping lock on the black toner...

My suggestion is to put the 2 cartridges next to each other and look at them as closely as you can. There has to be a difference between the one that works and the ones that give the error.
Something that just occurred to me. Check the slot where the black cartridge sits. Check it for something that could have fallen off the original cartridge and is wedged in the slot. Compare the slot with another cartridges slot.
Because one cartridge works and others don't, it tells me it's a physical(hardware) problem not electrical.

Jul 07, 2011 | Office Equipment & Supplies

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10.92 errror message. I have install a new black cartridge but the message keep telling me to close the door. HELP PLEASE. THAQNKSw

10.92.XX says that the print cartridge XX(00=black, 01=cyan, 02=magenta, 03=yellow) is not engaged correctly.

Since the error occurred after replacing the black cartridge, it's a good bet that the black is bad.
Put the old black in the printer and see if the error goes away.
Open and close the front door slowly and look at the cartridges. You should see the cartridge flaps all open and close as you open and close the front door.
If the flaps don't all open and close, the cartridge lock mechanism could be broken.
You can run the DISABLE CARTRIDGE CHECK diagnostic. This will allow you to remove all the cartridges and install all or one in any slot you want. In your case remove them all and put the cyan in the black slot and see if the error goes away. If yes, put the black in any empty slot. If the error returns, the black is definitely bad.

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My Dad bought new ink cartridges ( black and color) and installed them in the printer and it is not registering that they are installed. What are some things I should check for and how can I fix this????

After installing new ink cartridges in your Dell all-in-one 926 printer, you may receive an error message telling you the print does not recognize the new cartridges. Refilled or third-party cartridges, which Dell does not recommend using with the 926, often trigger the error message. You may also receive this error after you have been using the same ink cartridges for some time. Whether the cartridges are new or not, the error can be caused by a number of sources. Following the steps below should clear up print cartridge problem.

  • 1

    Open the Dell 926's front cover with the power on and wait for the cartridge carriage to come to a stop. Remove the ink cartridges by pressing on the tabs at the top of each cartridge. Check the cartridges to make sure you have removed all of the blue protective plastic film. Look for the "Dell" logo stamped into the cartridges' lids to ensure they are genuine cartridges.

  • 2

    Clean the shiny metal portions of the ink cartridges with a damp microfiber cloth. Allow each cartridge to dry completely.

  • 3

    Clean out any paper, staples or other debris that you may be able to see, then reinsert the cartridges into their appropriate slots. Put the black ink cartridge into the left slot and the color cartridge into the right slot. Make sure both click back into place.

  • 4

    Close the Dell 926's front cover and turn off the printer. Unplug the power cord and USB cable from the printer for five seconds, then reconnect them.

  • If your Dell 926 fails to recognize the print cartridges after following the above instructions,

    take it to a repair shop for servicing.

    Good Luck and Happy Printing

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    My HPLJ3500 Color Printer wont print black even tho we just put in a new cartridge. Prints magenta, cyan, yellow, but no black. HELP!

    Run the PQ troubleshooting diagnostic.
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    10.1000 supply memory error

    10.00X is the error code displayed when
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    • Use of refilled cartridges
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    just do steps below

    solution 1: check all cartridges are in right slot it is better to remove and fix it again

    solution 2:
    clean the surface of metal contacts with lint-free cloth
    the image below will show metal contacts

    solution 3: Insert the problem print cartridge into a different slot
    Follow these steps to determine if the print cartridge or the slot it sits in is causing the error.
    1. Open the print cartridge door completely.
    2. Press the blue handle on the print cartridge drawer to release it, and then pull the drawer out completely.
    3. Remove one of the non problem print cartridges from its slot.
    4. Install the problem print cartridge into the empty slot.
    5. Install the other print cartridge into the slot of the problem print cartridge.
    6. Close the print cartridge drawer completely.
    7. Close the front access door completely.
    • If the error message persists , replace the problem cartridge with new one(problem is in cartridge)
    • If the error message is gone , contact HP to troubleshoot a faulty slot.

    Dec 16, 2010 | HP Hewlett Packard LaserJet 3000dn Printer

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    Have put in a new colour cartridge but the note on the printer comes up error 50C

    Cartridge Error 50C
    Your print cartridge has shorted.
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    3. Uninstall and then reinstall your cartridges.
    4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.
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    Error: Color Cartridge Missing
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    5. Lower the scanner unit until it is completely closed.
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    8. Lower the scanner unit until it is completely closed.
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    I’m happy to assist further over the phone at

    Mar 03, 2009 | Lexmark X5150 All-In-One InkJet Printer

    1 Answer

    My HP photosmart C4200 ALL-in-One series is telling me is telling me that my print cartridge is missing or not detected, I just barely replaced the ink.


    Below is a partial entry of the help document at HP. The complete text can be found by clicking on this link here.

    If you have already read and completed these steps, please notify me that you have by using the Text Area Comment Box below. Proivde me with any thing else you have already tried. Lastly, do you have a manual for your printer in digital format that you can place on your PC and refer to? I can post one here for you if you need it.

    Essentially, there is no easy Trick to clearing this issue. The most common error made by users it in replacing both cartridges at the same time. Each cartridge should be replaced individually. Once completed the printer will want to execute a print head alignment test. This print out will include instructions on selecting the numbered lines that line up most exactly. Then you would enter the corresponding number.

    Bypassing or interrupting this alignment test after replacing cartridges will cause error messages such as yours. So, if you did this out of ignorance or confusion, remove each cartridge one at a time using the method descrbed below. When both have been removed and reinstalled and the alignment process completed you should be error free. Should you still receive this error, remove and clean each cartridge using the method described below, one cartridge at a time.

    If after completing all the steps below, you still receive the error message, your printer has a larger problem that is internal hardware related. You can either replace the printer or have it serviced by HP. Most people opt to replace the printer as an error such as this at the internal hardware level usually indicates that the printer has reached the end of its usable life span. If this is happening prematurely, have it serviced under warranty. Printer warranties are usually one year from HP. If you purchased using a credit card you may have an extended warranty. Check with your card company right away for information on any extended warranty you have from using your Credit Card.

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    Solution one: Remove and reinsert the ink cartridges
    1. Turn the product on.
    2. Make sure to have letter or A4 unused, plain, white paper loaded in the input tray.
    3. Open the ink cartridge door.
      NOTE: Make sure that the carriage holding the ink cartridge moves to the right. If it does not move to the right, turn the product off. If it is a new product, make sure all the packaging material is removed. Close the ink cartridge door and then turn the product on again. The carriage should move to the right. Figure 1: Opening the ink cartridge door c01333689.jpg CAUTION: The product must be turned on before the ink cartridge door is opened. If the product is off when the ink cartridge door is opened for access to the ink cartridges, the product will not release the cartridges. The product can be damaged if the ink cartridges are not docked safely before removal.
    4. Wait until the carriage is idle and silent, and then lightly press down on an ink cartridge to release it. The error message should indicate the problem cartridge by displaying an icon that represents it.
      • The tri-color ink cartridge is in the slot on the left.
      • The black or photo ink cartridge is in the slot on the right.
      Figure 2: Pressing down on an ink cartridge to release it c01333690.jpg 1 - Ink cartridge slot for the tri-color print cartridge 2 - Ink cartridge slot for the black and photo ink cartridges
    5. Pull the ink cartridge toward you out of its slot.
    6. Make sure the tape has been removed from the cartridge. If the tape has not been removed, remove it now. Figure 3: Removing the tape c00880894.jpg CAUTION: Do not touch the copper-colored contacts or reattach the tape.
    7. Hold the cartridge with the HP logo on top.
    8. Reinsert the ink cartridge into its slot by gently pushing the upper part of the ink cartridge forward until it clicks into the socket. CAUTION: When installing the ink cartridge, do not rest your hand on top of the product for leverage. This might cause the carriage to lift out of position. Figure 4: Incorrectly grasping the top of the product for leverage c01333691.jpg Figure 5: Pushing the cartridge in firmly c00853118.jpg
      • When installing the tri-color ink cartridge, slide it into the left slot.
      • When installing a black, photo, or gray photo ink cartridge, slide it into the right slot.
      Figure 6: Tri-color cartridge in the left cartridge slot and black cartridge in the right cartridge slot c00880896.jpg
    9. Close the ink cartridge door.
    If the error message persists, continue to the next solution.

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    1 Answer

    Refill Ink Cartridges

    First check the cartridge slots for spilled or dried ink. You can clean the slots with a tiny bit of alcohol on a Qtip.

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    Lexmark p6350

    Accept anyway. This is a problem with vista - it wants to assign it's own driver and doesn't like outside software such as Lexmark's.

    Dec 30, 2007 | Lexmark P6350 All-In-One InkJet Printer

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