Disc tray will not open; after powering up, machine is frozen at the "HELLO" message. Tray won't open either with the button on the recorder itself, or using the remote.
Hi, The unit is in initialization/reset mode immediately after powerup. It does a self diagnostic sequence. When a fault is detected, it actually locks up till the fault is removed/repaired. A couple of things you can do: 1. Unplug the unit from the mains for a couple of hours; 2. Check your manual if there is a hard/full reset sequence/button and perform it; 3. Remove the topcover and inspect the loading tray. There is a possibility that a CD is stuck, lodged or skewed inside; 4. There is also a possibility that the loading mechanism is stuck, defective belt/gear; 5. if the unit is still under warranty, require service or replacement; or 6. if no longer under warranty, seek the services of a qualified professional. Hope this be of some help/idea. Post back how things turn up or should you need further information. Good luck and kind regards.
Hi again,
A few reminders should you care to do a fix-it-yourself: There are live voltages inside when working with a plugged/powered electronic device; opening the unit would void your warranty; it is possible that it is a software glitch/error and in some units, a PC is required to be interfaced to the logic circuitry of the DVD; the laser emission although relatively low power can still pose a health risk hazard; if you are unsure and do not feel comfortable working inside the unit, then perhaps #s 5 or 6 would be to your advantage.
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Disc tray will not respond to button
Can not open the disc tray. Have tried both manual and with the remote
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