Hi there! My name is Kimberly and I form part of the Social Media Department with DISH. It is my pleasure to assist you. All of ur receivers are set to update nightly between 1am to 3am. The nightly updates allow the receivers to update software and the programming guide. if you need to force a download on the guide simply unplug the receiver from the wall outlet for 10 seconds and plug it back in, allow it to power back on by itself, acquire signal, and download the guide. If you have any questions or need assistance with your DISH service, feel free to reach me at: [email protected]
Kimberly Escobar
Social Media Representative
DISH L.L.C
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