Lexmark X6170 All-In-One InkJet Printer Logo

Related Topics:

Posted on Sep 14, 2007
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Lexmark 6170 encoder strip reattach help needed

Hardware error 0502 came up when I found the encoder stip was off completely - although I got the strip hooked back up onto both sides, the strip doesn't seem to be catching on any slot on the back of the cartridge carrier, I've tried many times to get it to catch - ??? does the strip need to be fed through a slot/hole on back of carrier??? I cannot seem to find any pics for guidance and I am feeling a bit blind here. Any help or pics?? Hoping not to disassemble if possible.

Answer This Question
  • 3 more comments 
  • mellybelee Sep 15, 2007

    WOW - fast response and info is Perfect - I found the slot threading from the left 'though it took about 6 tries' - slid the tape through, reconnected each end to the tabs and voila - I think we got it!!!! Thank you sooooo much - you saved me a small fortune and solved a big headache for me! Thank you again!

  • James D Bond Nov 08, 2007

    I read the last post on the hardware error 0502 on a x6170, This error meesage just popped up 11/06/07, I have tried to follow the Lexmark support help desk, but the directions are not that clear, and the pictures are not very indepth. My encoder is complete off track. Here are the things I have tried


        On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
          Lightly press the strip first to the rear and then forward, if necessary.

      Is this slot horizontal or vertical, does the slot run the entire length of the back of the cartridge holder or is it just a small slot on one side??? Help





      Thanks in advance.
  • Anonymous Dec 06, 2007

    hARDWARE 0502

  • josnixs Dec 20, 2007

    There are still no draws of it when you fix it u`r been lucky I still don`t know how to fix it I don`t seem any slot at all please when you have a draw mail me at [email protected] ty a lot

  • Anonymous Dec 26, 2008

    where is a slot at the back of the carrier. i am not able to put the strip into it

×

1 Answer

Anonymous

Level 2:

An expert who has achieved level 2 by getting 100 points
MVP:

An expert that got 5 achievements.
Governor:

An expert whose answer got voted for 20 times.
Scholar:

An expert who has written 20 answers of more than 400 characters.

  • Expert 136 Answers
  • Posted on Sep 14, 2007
Anonymous
Expert
Level 2:

An expert who has achieved level 2 by getting 100 points
MVP:

An expert that got 5 achievements.
Governor:

An expert whose answer got voted for 20 times.
Scholar:

An expert who has written 20 answers of more than 400 characters.

Joined: Sep 13, 2007
Answers
136
Questions
0
Helped
82611
Points
317

There is a spot where the strip goes through and it MUST be in this slot. It might be just a slot or it could be a hole it goes through. On all inkjets the strip will ALWAYS be straight and not pushed either frontward or backward, if it is, its not where is should be.

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1helpful
1answer

Lexmark 6170 code 0502. How to correct? fgoff
The error could be caused by an unseated encoder strip or by a faulty cartridge. Please refer to this article on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display. Hope this helps. Thanks.
Read full answer
Jan 18, 2011 • Lexmark X6170 All-In-One InkJet Printer
0helpful
1answer

Hardware error 0502?
Error 0502 can either be caused by a faulty cartridge or the encoder strip. Here's an article on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display. Just click on this link: http://bit.ly/b6uHJp. This should guide you on what to do when having this error. If error continues after following all the steps, don't hesitate to contact Lexmark technical support to further investigate the problem. Thank you for choosing Lexmark.
Read full answer
Aug 31, 2010 • Lexmark X6170 All-In-One InkJet Printer
0helpful
1answer

Printer displays hardware error 0502 wont print " HELP "
The 0502 error can have any of four possible causes:
- A faulty black/photo cartridge
- A faulty color photo cartridge
- A dirty encoder strip
- The encoder strip being out of position
.... most of the time, it's the encoder strip that is giving the problem..
goto
http://support.lexmark.com/index?userlocale=EN_US&locale=EN&page=content&segment=SUPPORT&productCode=LEXMARK_X5150&id=HO2707
Read full answer
May 24, 2010 • Lexmark X5150 All-In-One InkJet Printer
2helpful
1answer

How do I correct error 0502 hardware error?
The 0502 error can have any of four possible causes:

- A faulty black/photo cartridge
- A faulty color photo cartridge
- A dirty encoder strip
- The encoder strip being out of position

There is a very good walkthrough on resolving these issues:

http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:133:0:0&framed=&docid=ENUS22800&relevance=1
Read full answer
Oct 05, 2009 • Lexmark X5150 All-In-One InkJet Printer
1helpful
1answer

Hardware Error 0502 displaying on the LCD of my Lexmark X5150
Hello,
this is an encoder strip error, this is the resolution:
Place an index finger on the encoder strip on either side of the cartridge carrier.
On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
Lightly press the strip first to the rear and then forward, if necessary.
Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
For exended help make your selections at LEXMARK support page:
http://support.lexmark.com/index?page=localeSelect&jumppage=home
Read full answer
Aug 30, 2009 • Lexmark X5150 All-In-One InkJet Printer
0helpful
1answer

MY Lexmark X5150 All-In-One InkJet Printer displays the message: HARDWARE ERROR 0502
Unfortunately this appears to be a hardware failure and the printer is out of warranty. It is likely that the parts, repair and replacement fees would be more expensive than the actual cost of a new printer at this point.
Read full answer
May 11, 2009 • Lexmark X5150 All-In-One InkJet Printer
0helpful
1answer

Reattach encoder strip? Lexmark 6170
Hardware Error 502:
Cause: The All-in-One is stalled.
  1. Press Power to turn your All-in-One off.
  2. Unplug the All-in-One.
  3. Check for paper jams.
  4. Plug in the All-in-One.
  5. Press Power to turn the All-in-One back on.
Thank you for using Fix Ya!

Have a great one!
Read full answer
Dec 27, 2008 • Lexmark X6170 All-In-One InkJet Printer
2helpful
1answer

My lexmark x6150 says hardware error 0502
Hardware Error 0502 on LCD Display
Cause
The encoder strip may have gone out of range of the sensor, or it might be dirty.
Resolution
You need to check the encoder strip on the printer. This is a clear strip running the length of the printer, above or behind the cartridge carrier.
Check the encoder strip
    1. Switch off the printer using the power button.
    2. Disconnect the power cable from the back of the printer.
    3. Leave the power cable disconnected for 30 seconds.
    4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
    5. Take out both cartridges.
    6. Place an index finger on the encoder strip on either side of the cartridge carrier.

      pattlnk_1212009_1453-encoderstrip.gif

    7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
    8. Lightly press the strip first to the rear and then forward, if necessary.
    9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.


      pattlnk_2212007_1057-contacts%20reduced.jpg
      Click here for an enlarged view. The contacts on the back of the cartridge carrier are the ones you need to clean. IMPORTANT: Use a dry tissue.

    10. Reconnect the power cable and switch the printer on again.
    11. Perform the hardware test, first without the cartridges and then with both cartridges. Click on the applicable article link below.

      How to Perform the Hardware Test on the Lexmark X5150
      How to Perform the Hardware Test on the Lexmark X6150/X6170

    12. Make a standalone copy.
    13. If the copy is satisfactory, repeat the test once to confirm that the error is gone.

Thank you
Read full answer
Nov 26, 2008 • Lexmark X6150 All-In-One InkJet Printer
7helpful
2answers

Hardware Error 0502 displaying on the LCD of my Lexmark X5150
The 0502 error can have any of four possible causes:

- A faulty black/photo cartridge
- A faulty color photo cartridge
- A dirty encoder strip
- The encoder strip being out of position

There is a very good walkthrough on resolving these issues:

http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:133:0:0&framed=&docid=ENUS22800&relevance=1
Read full answer
May 26, 2008 • Lexmark X5150 All-In-One InkJet Printer
1helpful
2answers

LEXMARK X6170 HARDWARE ERROR 0502
The problem is you can't see the slot, as it's in back of the carrier. I took a dental mirror that has a built-in light on it and found the slot. Without that it's impossible to see, and you'll just have to follow the directions by feel.
Read full answer
Nov 09, 2007 • Lexmark X6170 All-In-One InkJet Printer
Not finding what you are looking for?

View Most Popular

X6170 All-In-One InkJet Printer

  • Office Equipment & Supplies

Related Question

Lexmark 6170 code 0502. How to correct? fgoff

  • Lexmark X6170 All-In-One InkJet Printer

Related Topics

625 views

Ask a Question

Usually answered in minutes!

Popular Questions

Lexmark all in one center download

Lexmark X1240 All-In-One InkJet...

What it means Enable Bidirectional Communication caution spam number below

Lexmark X2470 All-In-One InkJet...

How to install my lexmark x1270 without a cd

Lexmark X1270 All-In-One InkJet...

Lost my software cd for lexmark x4650

Lexmark X4650 InkJet Printer

Reset Lexmark 36 Black cartridge?

Lexmark X2500 All-In-One Printer

Check Out the Latest Printers Report
Check Out the Latest Printers Report

View all Fixya Reports

Top Lexmark Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

6688 Answers

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

k24674

Level 3 Expert

8093 Answers

Are you a Lexmark Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

PDF Manual
. X6170 All-In-One InkJet Printer...

X6170 All-In-One...

Loading...