Question about Lexmark X6170 All-In-One InkJet Printer

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Lexmark 6170 encoder strip reattach help needed

Hardware error 0502 came up when I found the encoder stip was off completely - although I got the strip hooked back up onto both sides, the strip doesn't seem to be catching on any slot on the back of the cartridge carrier, I've tried many times to get it to catch - ??? does the strip need to be fed through a slot/hole on back of carrier??? I cannot seem to find any pics for guidance and I am feeling a bit blind here. Any help or pics?? Hoping not to disassemble if possible.

Posted by mellybelee on

  • 3 more comments 
  • mellybelee Sep 15, 2007

    WOW - fast response and info is Perfect - I found the slot threading from the left 'though it took about 6 tries' - slid the tape through, reconnected each end to the tabs and voila - I think we got it!!!! Thank you sooooo much - you saved me a small fortune and solved a big headache for me! Thank you again!

  • James D Bond Nov 08, 2007

    I read the last post on the hardware error 0502 on a x6170, This error meesage just popped up 11/06/07, I have tried to follow the Lexmark support help desk, but the directions are not that clear, and the pictures are not very indepth. My encoder is complete off track. Here are the things I have tried


    1. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
    2. Lightly press the strip first to the rear and then forward, if necessary.

    Is this slot horizontal or vertical, does the slot run the entire length of the back of the cartridge holder or is it just a small slot on one side??? Help





    Thanks in advance.

  • Anonymous Dec 06, 2007

    hARDWARE 0502

  • josnixs Dec 20, 2007

    There are still no draws of it when you fix it u`r been lucky I still don`t know how to fix it I don`t seem any slot at all please when you have a draw mail me at [email protected] ty a lot

  • Anonymous Dec 26, 2008

    where is a slot at the back of the carrier. i am not able to put the strip into it

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There is a spot where the strip goes through and it MUST be in this slot. It might be just a slot or it could be a hole it goes through. On all inkjets the strip will ALWAYS be straight and not pushed either frontward or backward, if it is, its not where is should be.

Posted on Sep 14, 2007

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Printer displays hardware error 0502 wont print " HELP "


The 0502 error can have any of four possible causes:
- A faulty black/photo cartridge
- A faulty color photo cartridge
- A dirty encoder strip
- The encoder strip being out of position
.... most of the time, it's the encoder strip that is giving the problem..
goto
http://support.lexmark.com/index?userlocale=EN_US&locale=EN&page=content&segment=SUPPORT&productCode=LEXMARK_X5150&id=HO2707

May 24, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Showing Hardware Error 0502


Hardware Error 0502 on LCD Display ID:ENUS16536

Check the encoder strip on the printer. (This is a clear strip running the length of the printer, above or behind the cartridge carrier.) Do the following:
1. Switch off the printer using the power button.
2. Disconnect the power cable from the back of the Lexmark X5100 / X6100 Series.
3. Leave the power cable disconnected for 30 seconds.
4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
5. Take out both cartridges.
6. Place an index finger on the encoder strip on either side of the cartridge carrier.
7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
8. Lightly press the strip first to the rear and then forward, if necessary.
9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
10. Reconnect the power cable and switch the printer on again.
11. Perform the hardware test without cartridges first and then with both cartridges.*
12. Make a standalone copy.
13. If the copy is satisfactory, repeat the test once to confirm that the error is gone.

Feb 07, 2010 | Office Equipment & Supplies

1 Answer

Hardware Error 0502 displaying on the LCD of my Lexmark X5150


Hello,
this is an encoder strip error, this is the resolution:
Place an index finger on the encoder strip on either side of the cartridge carrier.
On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
Lightly press the strip first to the rear and then forward, if necessary.
Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
For exended help make your selections at LEXMARK support page:
http://support.lexmark.com/index?page=localeSelect&jumppage=home

Aug 30, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Hardware error 0502


The encoder strip may have gone out of range of the sensor, or it might be dirty.
  1. Switch off the printer using the power button.
  2. Disconnect the power cable from the back of the Lexmark X5100/X6100 Series.
  3. Leave the power cable disconnected for 30 seconds.
  4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
  5. Take out both cartridges.
  6. Place an index finger on the encoder strip on either side of the cartridge carrier.
  7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
  8. Lightly press the strip first to the rear and then forward, if necessary.
  9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
  10. Reconnect the power cable and switch the printer on again.
  11. Try to print....
Good luck...

Dec 15, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

My lexmark x6150 says hardware error 0502


Hardware Error 0502 on LCD Display


Cause
The encoder strip may have gone out of range of the sensor, or it might be dirty.
Resolution
You need to check the encoder strip on the printer. This is a clear strip running the length of the printer, above or behind the cartridge carrier.
Check the encoder strip
    1. Switch off the printer using the power button.
    2. Disconnect the power cable from the back of the printer.
    3. Leave the power cable disconnected for 30 seconds.
    4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
    5. Take out both cartridges.
    6. Place an index finger on the encoder strip on either side of the cartridge carrier.

      pattlnk_1212009_1453-encoderstrip.gif

    7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
    8. Lightly press the strip first to the rear and then forward, if necessary.
    9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.


      pattlnk_2212007_1057-contacts%20reduced.jpg
      Click here for an enlarged view. The contacts on the back of the cartridge carrier are the ones you need to clean. IMPORTANT: Use a dry tissue.

    10. Reconnect the power cable and switch the printer on again.
    11. Perform the hardware test, first without the cartridges and then with both cartridges. Click on the applicable article link below.

      How to Perform the Hardware Test on the Lexmark X5150
      How to Perform the Hardware Test on the Lexmark X6150/X6170


    12. Make a standalone copy.
    13. If the copy is satisfactory, repeat the test once to confirm that the error is gone.

Thank you

Nov 26, 2008 | Lexmark X6150 All-In-One InkJet Printer

1 Answer

Cant receive a fax


HI try this its from the lexmark web site



Hardware Error 0502 on LCD Display ID:ENUS16536

Check the encoder strip on the printer. (This is a clear strip running the length of the printer, above or behind the cartridge carrier.) Do the following:
1. Switch off the printer using the power button.
2. Disconnect the power cable from the back of the Lexmark X5100 / X6100 Series.
3. Leave the power cable disconnected for 30 seconds.
4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
5. Take out both cartridges.
6. Place an index finger on the encoder strip on either side of the cartridge carrier.
7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
8. Lightly press the strip first to the rear and then forward, if necessary.
9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
10. Reconnect the power cable and switch the printer on again.
11. Perform the hardware test without cartridges first and then with both cartridges.*
12. Make a standalone copy.
13. If the copy is satisfactory, repeat the test once to confirm that the error is gone.

Nov 21, 2008 | Lexmark X6170 All-In-One InkJet Printer

2 Answers

Encoder strip


I tried for hours to reattach my encoder strip, and finally figured out the way to do it after reading many web postings, and my own trial and error.
The key is to use a "dental mirror" that you can pick up at a pharmacy or hardware store for about $5. (Perhaps a small compact mirror may also work.) And you need to focus light back there. (I used a head lamp.)
The problem is you just can not see the small slot through which the encoder strip must be threaded from the front of the printer. It sits in back of the ink cartridges. This thin slot "tunnel" goes though a rectangular piece of plastic. You can feel the rectangular piece of plastic in back of the ink cartridges, and looking with the dental mirror you can see how small the slots are on the right and left side, through which the encoder strip must be threaded. After "seeing" these small slots using the dental mirror, you then can feel them with the tip of a fingernail, and know exactly what you are aiming for as you then feed the encoder strip through. (It doesn't make any difference of you feed the strip from the left or the right, but the down arrow end of the encoder stip must end up on the right when you later attach it to the wire tab.) I fed the strip "blind" after I had formed a strong mental image of exacly what I was trying to do, and now being able to feel the small slot I was aiming for with the tip of a fingernail. (It is tough working in the small space in back of the ink cartridges, and if you have really big hands and fingers it may be impossible. I did not want to use forceps or tweezers because of a fear of damaging the encoder strip.)
The encoder strip then must be attached with the down arrow end on the right attaching to a flimsy looking wire on the right side of the printer. The left end of the encoder strip must be attached to a metal tab on the left side of the printer. You will need to hold tension on the encoder strip, and manually push the sliding ink cartridge back and forth out of the way as you attatch both ends.
(It's probably a good idea to gently clean the encoder stip of all your fingerprints and any smudged ink with a tissue after you get it back in place. Also be sure to clean the metal bar the ink cartridges slide back and forth on, so you don't get error message 0502.)
Be prepared for this to be a very frustating experience!
You will be maddened by how many times it will take to thread the encoder strip though the slot, how difficult it will be to catch the end of the encoder strip on the wire and metal tabs, and how you will have to figure out how to hold tension on the encoder strip so one end won't fall off as you attach the other end.
But once you use the dental mirror to see where you have to thread the encoder strip, and once you see the wire and metal tabs to which the ends of the encoder strip must be attached, then YOU CAN DO IT! It just takes persistance.

May 28, 2008 | Dell A940 All-In-One InkJet Printer

1 Answer

Hardware error:0502


1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
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Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Apr 05, 2008 | Dell A940 All-In-One InkJet Printer

2 Answers

LEXMARK X6170 HARDWARE ERROR 0502


The problem is you can't see the slot, as it's in back of the carrier. I took a dental mirror that has a built-in light on it and found the slot. Without that it's impossible to see, and you'll just have to follow the directions by feel.

Nov 09, 2007 | Lexmark X6170 All-In-One InkJet Printer

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