Hardware error 0502 came up when I found the encoder stip was off completely - although I
got the strip hooked back up onto both sides, the strip doesn't seem to be catching on any slot on the back of the cartridge carrier, I've tried many times to get it to catch - ??? does the strip need to be fed through a slot/hole on back of carrier??? I cannot seem to find any pics for guidance and I am feeling a bit blind here. Any help or pics?? Hoping not to disassemble if possible.
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Re: Lexmark 6170 encoder strip reattach help needed
There is a spot where the strip goes through and it MUST be in this slot. It might be just a slot or it could be a hole it goes through. On all inkjets the strip will ALWAYS be straight and not pushed either frontward or backward, if it is, its not where is should be.
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Error 0502 can either be caused by a faulty cartridge or the encoder strip. Here's an article on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display. Just click on this link: http://bit.ly/b6uHJp. This should guide you on what to do when having this error. If error continues after following all the steps, don't hesitate to contact Lexmark technical support to further investigate the problem. Thank you for choosing Lexmark.
The 0502 error can have any of four possible causes: - A faulty black/photo cartridge - A faulty color photo cartridge - A dirty encoder strip - The encoder strip being out of position .... most of the time, it's the encoder strip that is giving the problem.. goto http://support.lexmark.com/index?userlocale=EN_US&locale=EN&page=content&segment=SUPPORT&productCode=LEXMARK_X5150&id=HO2707
this is an encoder strip error, this is the resolution:
Place an index finger on the encoder strip on either side of the cartridge carrier. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot. Lightly press the strip first to the rear and then forward, if necessary. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
For exended help make your selections at LEXMARK support page: http://support.lexmark.com/index?page=localeSelect&jumppage=home
Unfortunately this appears to be a hardware failure and the printer is out of warranty. It is likely that the parts, repair and replacement fees would be more expensive than the actual cost of a new printer at this point.
The encoder strip may have gone out of range of the sensor, or it might be dirty. Resolution
You need to check the encoder strip on the printer. This is a clear
strip running the length of the printer, above or behind the cartridge
carrier. Check the encoder strip
Switch off the printer using the power button.
Disconnect the power cable from the back of the printer.
Leave the power cable disconnected for 30 seconds.
Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
Take out both cartridges.
Place an index finger on the encoder strip on either side of the cartridge carrier.
On the back of the cartridge carrier, there
is a small slot that the encoder strip fits into. Slightly push the
encoder strip down and then back up to get it into the slot.
Lightly press the strip first to the rear and then forward, if necessary.
Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
Click here for an enlarged view. The contacts on the back of the cartridge carrier are the ones you need to clean. IMPORTANT: Use a dry tissue.
Reconnect the power cable and switch the printer on again.
Perform the hardware test, first without the cartridges and then
with both cartridges. Click on the applicable article link below.
The problem is you can't see the slot, as it's in back of the carrier. I took a dental mirror that has a built-in light on it and found the slot. Without that it's impossible to see, and you'll just have to follow the directions by feel.