When I turn on my player it says NO FILES on the display. When I go to the MENU: ABOUT it says Version 1.67 Free 3 mb total 476. When I plug it into computer the files show up in explore but then computer freezes up when I try to add files or shut it down. I scanned it with AVG and scan came out no viruses.
Free up some memory for the system to work - the player requires 20 - 30 megs of memory to store info (ie indexes files). You are pushing the limit to the edge, if you want to add more music use the external memory card feature but don't exceed the song and folder limit for your firmware limit.
I have the RD2317 1G internal + 1G external - 500 songs; I thought to add a 2G but why; it would hit the song limit of 520.
Warning record feature does not work on cards over 512M consistently - crashes the player - most likely power consumption issue with external card.
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The short answer to your question is "Yes" however, all information on the drive would be lost. As a work-around, store/move more information to the D: volume. Perhaps install any new software programs to D: rather than C:
Try putting the player into the other sync mode (MSC or MTP), you probably put your files in one mode and his are in the other mode. Reconnect the computer after changing the mode and see if you can find them. Changing from MSC to MTP is somewhere in the menu, not quite sure on this model, but look around for it.
To format the player directly, follow these steps:
1. Press the Home button to return to the Main Menu.
2. Select Settings from the Main Menu.
3. Select System Settings.
4. Scroll down to Format and select it.
5. Select Yes to start formatting.
This solution come from Sans tech support (it helped me):
Lets format your player, formatting your player will erase all the content off your player but will bring your player back to factory settings.
To Format player: 1. Under the main menu go to Settings> USB(Mode)>MSC(Rhapsody).(If you do not see a USB mode, you have a version 2 player. Follow the second format instructions below.) 2. Connect player to computer. 3. Open My Computer. 4. Under devices with removable storage you should see your player. 5. Right-click on the players drive and select format. 6. Make sure the format type is FAT 32 and select start. 7. Select OK when the warning screen comes up and the player will begin to format.
To format the player, please follow the instructions below: 1. Turn your player on. 2. Go to the settings menu. 3. Select format. 4. Select yes to confirm the format.
Please feel free to contact us at anytime via email or by phone at (866)726-3475 Eastern Time 7AM - 1AM Open 7 days a week, except for major Holidays.
I had a similar problem, I could upload songs, but they wouldn't play and I couldn't delete them.
turned out it was cause I didn't have WMP10 installed on my PC, had an older version.
the user manual states it only works with WMP10, and after I installed it (just search for windows media player 10 on the microsoft website) I was able to use the synch function in WMP10 and all the songs are playable (I'm listening to an album as I type :D)
format and then update the firmware of the player.
1. Open "My Computer."
2. With the player plugged into the USB port, right-click on the player (if in MTP mode) or the drive letter for your player (if in MSC mode) and select "Format" from the right-click menu.
3. Press "Start."
4. You will receive a warning that the format process will erase all data on your device.
IMPORTANT: Make sure you have backed up all of your data from the device before continuing with the format. Agree to the warning.
5. The format will complete. Close the format window and your player should be ready to use.
After the format, let us install the latest firmware update for your player. Please visit the following link to download and upload the Firmware on your Sansa m200:
PLEASE NOTE: All files will be deleted. Backup your files. Your MP3 player must be in MSC mode before installing the Firmware update.
To set your player in MSC mode, let us do the following:
1. When the player is turned on, press the ?Menu? button.
2. Navigate to the ?Settings? menu.
3. Navigate to ?USB?.
4. Under the ?USB? menu, switch from ?Auto Detect? to ?MSC?.
After changing the player to MSC mode, reconnect it to your computer. The screen on the MP3 player should read ?USB Connected? and ?MSC.?